Job Listings

Sev1Tech is looking for a Tier 2 Network Operations and Security Center (NOSC) Analyst to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The program will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.   To ensure the integrity, security and resiliency of critical operations, we are seeking a Tier 2 NOSC Analyst with diverse backgrounds in cyber security systems operations, analysis and incident response. A strong work ethic, diligent time and attendance, written and verbal communications skills are a must.   Responsibilities include but are not limited to: - Provide Security Monitoring and Incident Response support through 24×7×365 monitoring and analysis of potential threat activity targeting the enterprise - Conduct Event triage and security investigations for potential threat activity identified within the organization - Execute deep-dive forensic investigations (host-based and network) - Identify and implement counter-measures - Track and report on incident activity to senior management - Develop advanced analytics and countermeasures to protect critical assets from various cyber threats

Sev1Tech is looking for a Project Control Analyst (Senior) to join our team. You will participate in the planning, tracking, analysis and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide direction and oversight to mid-level and junior-level project control analysts responsible for: - Cost, schedule and funding planning, reporting, monitoring and analysis support - Developing Work Breakdown Schedules (WBS)s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Setting up projects in compliance with contractual terms, conditions and requirements - Developing and maintaining project/task order staffing plans and budgets - Monitoring staffing plans and budgets, flagging issues and risks and working with PMs, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Reviewing and assessing contract modifications, advising managers of impacts - Monitoring hours and costs on a weekly basis, ensuring they are charged to the correct job number - Preparing and reviewing cost reports and supporting documentation - Supporting security clearance requests, tracking, and reporting - Supporting Government Furnished Equipment (GFE) tracking - Supporting Internal Program Review (IPR) presentation preparation for management - Performing other duties as assigned - Provide roll-up and aggregate information at the portfolio and program levels - Respond to ad hoc tasking from Senior Program Leadership - Participate as needed in IPRs as well as reviews with customers - Keep up with Project Control Best Practices and lead their adoption on projects  

Sev1Tech is looking for a Project Control Analyst (Senior) to join our team. You will participate in the planning, tracking, analysis and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide direction and oversight to mid-level and junior-level project control analysts responsible for: - Cost, schedule and funding planning, reporting, monitoring and analysis support - Developing Work Breakdown Schedules (WBS)s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Setting up projects in compliance with contractual terms, conditions and requirements - Developing and maintaining project/task order staffing plans and budgets - Monitoring staffing plans and budgets, flagging issues and risks and working with PMs, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Reviewing and assessing contract modifications, advising managers of impacts - Monitoring hours and costs on a weekly basis, ensuring they are charged to the correct job number - Preparing and reviewing cost reports and supporting documentation - Supporting security clearance requests, tracking, and reporting - Supporting Government Furnished Equipment (GFE) tracking - Supporting Internal Program Review (IPR) presentation preparation for management - Performing other duties as assigned - Provide roll-up and aggregate information at the portfolio and program levels - Respond to ad hoc tasking from Senior Program Leadership - Participate as needed in IPRs as well as reviews with customers - Keep up with Project Control Best Practices and lead their adoption on projects  

Sev1Tech is looking for a Project Control Analyst (Mid-Level) to join our team. You will participate in the planning, tracking, analysis and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support - Develop Work Breakdown Schedules (WBS)s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Set up projects in compliance with contractual terms, conditions and requirements - Develop and maintain project/task order staffing plans and budgets - Monitor staffing plans and budgets, flagging issues and risks and working with Program Managers, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Review and assess contract modifications, advising managers of impacts - Monitor hours and costs on a weekly basis, ensuring they are charged to the correct job number - Prepare and review cost reports and supporting documentation - Support security clearance requests, tracking, and reporting - Support Government Furnished Equipment (GFE) tracking - Support Internal Program Review (IPR) presentation preparation for management - Perform other duties as assigned

Sev1Tech is looking for a Project Control Analyst (Mid-Level) to join our team. You will participate in the planning, tracking, analysis and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support - Develop Work Breakdown Schedules (WBS)s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Set up projects in compliance with contractual terms, conditions and requirements - Develop and maintain project/task order staffing plans and budgets - Monitor staffing plans and budgets, flagging issues and risks and working with Program Managers, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Review and assess contract modifications, advising managers of impacts - Monitor hours and costs on a weekly basis, ensuring they are charged to the correct job number - Prepare and review cost reports and supporting documentation - Support security clearance requests, tracking, and reporting - Support Government Furnished Equipment (GFE) tracking - Support Internal Program Review (IPR) presentation preparation for management - Perform other duties as assigned

Sev1Tech is looking for a Project Control Analyst (Junior) to join our team. You will participate in the planning, tracking, analysis, and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support - Assist in development of Work Breakdown Schedules (WBS) s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Support project set up in compliance with contractual terms, conditions and requirements - Support development and maintenance of project/task order staffing plans and budgets - Monitor staffing plans and budgets, flagging issues and risks and working with PMs, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Support the review and assessment of contract modifications, advising managers of impacts - Monitor hours and costs on a weekly basis, ensuring they are charged to the correct job number - Support preparation and review of cost reports and supporting documentation - Support security clearance requests, tracking, and reporting - Support Government Furnished Equipment (GFE) tracking - Support Internal Program Review (IPR) presentation preparation for management - Perform other duties as assigned

Sev1Tech is looking for a Project Control Analyst (Junior) to join our team. You will participate in the planning, tracking, analysis, and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support - Assist in development of Work Breakdown Schedules (WBS) s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Support project set up in compliance with contractual terms, conditions and requirements - Support development and maintenance of project/task order staffing plans and budgets - Monitor staffing plans and budgets, flagging issues and risks and working with PMs, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Support the review and assessment of contract modifications, advising managers of impacts - Monitor hours and costs on a weekly basis, ensuring they are charged to the correct job number - Support preparation and review of cost reports and supporting documentation - Support security clearance requests, tracking, and reporting - Support Government Furnished Equipment (GFE) tracking - Support Internal Program Review (IPR) presentation preparation for management - Perform other duties as assigned

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Play a leading role in the stand-up and development of a NOSC PMO - Guide and lead the review of current program operations and identification of improvement opportunities - Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Guide the collection and analysis of requirements for an ITSM system to track service delivery performance - Establish a Continuous Service Improvement Program (CSIP) - Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures. - Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Lead requirements analysis and design for a comprehensive Knowledge Management repository - Lead development of Knowledge Management repository governance, usage, and maintenance - Oversee development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Play a leading role in the stand-up and development of a NOSC PMO - Guide and lead the review of current program operations and identification of improvement opportunities - Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Guide the collection and analysis of requirements for an ITSM system to track service delivery performance - Establish a Continuous Service Improvement Program (CSIP) - Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures. - Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Lead requirements analysis and design for a comprehensive Knowledge Management repository - Lead development of Knowledge Management repository governance, usage, and maintenance - Oversee development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Play a role in the stand-up and development of a NOSC PMO - Review of current program operations and identification of improvement opportunities - Align services and processes to ITIL v4 and the NIST Cyber Security Framework - Support development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation Plan - Collect and analyze requirements for an ITSM system to track service delivery performance - Support establishment of a Continuous Service Improvement Program (CSIP) - Develop SOPs that integrate cybersecurity and network management procedures - Recommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Perform requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Develop an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Play a role in the stand-up and development of a NOSC PMO - Review of current program operations and identification of improvement opportunities - Align services and processes to ITIL v4 and the NIST Cyber Security Framework - Support development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation Plan - Collect and analyze requirements for an ITSM system to track service delivery performance - Support establishment of a Continuous Service Improvement Program (CSIP) - Develop SOPs that integrate cybersecurity and network management procedures - Recommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Perform requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Develop an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst will work as part of a Program Management Office (PMO) but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Support the stand-up and development of a NOSC PMO - Support the review of current program operations and identification of improvement opportunities - Support alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Assist in developing doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Assist in the collection and analysis of requirements for an ITSM system to track service delivery performance - Assist in the establishment of a Continuous Service Improvement Program (CSIP) - Support development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures - Contribute to the establishment of performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Support requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Support development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst will work as part of a Program Management Office (PMO) but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Support the stand-up and development of a NOSC PMO - Support the review of current program operations and identification of improvement opportunities - Support alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Assist in developing doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Assist in the collection and analysis of requirements for an ITSM system to track service delivery performance - Assist in the establishment of a Continuous Service Improvement Program (CSIP) - Support development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures - Contribute to the establishment of performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Support requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Support development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.    Responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to: - Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of technicians - Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues - Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service - Measure vendor responses to Tier 2 issues against established SLAs/SOOs - Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed - Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs) - Provide guidance to staff in capturing, documenting, and taking appropriate action on each incident - Provide information and status updates to team leadership on priority incidents - Develop and maintain staff training plan - Adjust staff schedules as needed to ensure optimal coverage and minimize response time - Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team - Escalate issues that will have a negative impact to operations as needed - Maintain, continuously assess, and recommend improvements to Tier 2 SOPs - Serve as a primary interface with Component NOCs/SOCs, Service providers, and vendors

Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.    Responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to: - Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of technicians - Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues - Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service - Measure vendor responses to Tier 2 issues against established SLAs/SOOs - Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed - Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs) - Provide guidance to staff in capturing, documenting, and taking appropriate action on each incident - Provide information and status updates to team leadership on priority incidents - Develop and maintain staff training plan - Adjust staff schedules as needed to ensure optimal coverage and minimize response time - Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team - Escalate issues that will have a negative impact to operations as needed - Maintain, continuously assess, and recommend improvements to Tier 2 SOPs - Serve as a primary interface with Component NOCs/SOCs, Service providers, and vendors

Sev1Tech is looking for a Network Operations and Security Center (NOSC) Tier 1 Specialist to play an integral role on a large enterprise IT government program providing network, cybersecurity, cloud operations, and engineering support services with a significant focus to provide IT security and public safety.    The Network Operations and Security Center (NOSC) Tier 1 Specialist will accomplish the following but are not limited to: - Monitor network, security, system, and cloud environments for events and perform triage analysis to identify or prevent incidents; perform network, security, system, and cloud incident response as needed - Respond to incidents by collecting, analyzing, preserving digital evidence, and ensure that incidents are recorded and tracked in accordance with NOSC requirements - Work closely with other teams to assess and provide recommendations for reducing operational risks. - Maintain records of monitoring and incident response activities, utilizing case management and ticketing technologies such as ServiceNow - Perform monitoring and analysis using Splunk or other analytics tools - Monitor dashboards for malicious events, phishing events, spoofing events, DDoS attacks, SQL Injection events, network connectivity events, system/device performance events, and other potentially high-risk incidents - Recognize intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information - Recommend changes to SOPs and related documentation - Generate end-of-shift reports for documentation and knowledge transfer to subsequent analysts on-duty - Log all incident details and prioritization codes - Provide "touch level" Tier 1 support, including WAN/LAN connectivity, routers, firewalls, and security - Support remote access platforms such as VPN and Terminal Services - Assign unresolved incidents to higher Tier support or internet service providers and product vendors to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service - Keep component NOCs and SOCs informed of their incident's status at agreed intervals and continuously update incidents as needed - Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Sev1Tech is looking for a Network Operations and Security Center (NOSC) Tier 1 Specialist to play an integral role on a large enterprise IT government program providing network, cybersecurity, cloud operations, and engineering support services with a significant focus to provide IT security and public safety.    The Network Operations and Security Center (NOSC) Tier 1 Specialist will accomplish the following but are not limited to: - Monitor network, security, system, and cloud environments for events and perform triage analysis to identify or prevent incidents; perform network, security, system, and cloud incident response as needed - Respond to incidents by collecting, analyzing, preserving digital evidence, and ensure that incidents are recorded and tracked in accordance with NOSC requirements - Work closely with other teams to assess and provide recommendations for reducing operational risks. - Maintain records of monitoring and incident response activities, utilizing case management and ticketing technologies such as ServiceNow - Perform monitoring and analysis using Splunk or other analytics tools - Monitor dashboards for malicious events, phishing events, spoofing events, DDoS attacks, SQL Injection events, network connectivity events, system/device performance events, and other potentially high-risk incidents - Recognize intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information - Recommend changes to SOPs and related documentation - Generate end-of-shift reports for documentation and knowledge transfer to subsequent analysts on-duty - Log all incident details and prioritization codes - Provide "touch level" Tier 1 support, including WAN/LAN connectivity, routers, firewalls, and security - Support remote access platforms such as VPN and Terminal Services - Assign unresolved incidents to higher Tier support or internet service providers and product vendors to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service - Keep component NOCs and SOCs informed of their incident's status at agreed intervals and continuously update incidents as needed - Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Network Operations and Security Center (NOSC) Tier 1 Technical Lead to work at the government site. Work will be executed in the National Capital Region (Washington D.C.), in Stennis, MS; Chandler, AZ; and other locations in the U.S and occasionally OCONUS   In this role, the Tier 1 Technical Team Lead will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer.  The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services.    We’re looking for a Tier 1 Technical Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC).  The team will maintain constant monitoring of network, security, system, and cloud resources to detect and respond to alerts; detect outages and service degradation events; and initiate response to detected events and to reported events. Tier 1 pursues network, security, system, and cloud incident responses and closes incidents that can be resolved, escalating incidents that cannot be resolved within that time window to Tier 2.   Responsibilities include though not limited to: - Provide direction, guidance, and oversight for NOSC Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to Tier 2 staff as needed; Tracking; Reporting; and Closing service requests - Ensure first-line investigation and diagnosis of all incidents, logging all details - Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix - Assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording and tracking the outage or degradation of service - Inform customers of their incident’s status at agreed intervals and continuously update incidents as needed - Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures - Supervise all Tier I contract personnel engaged in the operation and support of users - Provide senior level technical direction and engineering knowledge for all Tier I customer support activities - Provide, maintain, and over time enhance Tier 1 processes and SOPs - Ensure timely, high-quality Tier 1 work products including but not limited to: - Retrievable Customized On-Line Reports - Incident Tracking Workflow and Reporting - Incident Investigation and Case Analysis - External Entities Points of Contact List - M&A Comprehensive Reports on Findings and Recommendations - Daily Status Reports - Post Incident Analysis Report - Security Event Notifications - NOSC SOPs - NOSC Operational Daily Status Report and Conference Call - NOSC Operational Weekly Activity Report - NOSC Operational Ad Hoc Reports - Ensure 24x7x365 staffing as well as surge needs - Mentor Tier 1 staff - Apprise senior program managers of progress and risks

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Network Operations and Security Center (NOSC) Tier 1 Technical Lead to work at the government site. Work will be executed in the National Capital Region (Washington D.C.), in Stennis, MS; Chandler, AZ; and other locations in the U.S and occasionally OCONUS   In this role, the Tier 1 Technical Team Lead will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer.  The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services.    We’re looking for a Tier 1 Technical Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC).  The team will maintain constant monitoring of network, security, system, and cloud resources to detect and respond to alerts; detect outages and service degradation events; and initiate response to detected events and to reported events. Tier 1 pursues network, security, system, and cloud incident responses and closes incidents that can be resolved, escalating incidents that cannot be resolved within that time window to Tier 2.   Responsibilities include though not limited to: - Provide direction, guidance, and oversight for NOSC Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to Tier 2 staff as needed; Tracking; Reporting; and Closing service requests - Ensure first-line investigation and diagnosis of all incidents, logging all details - Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix - Assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording and tracking the outage or degradation of service - Inform customers of their incident’s status at agreed intervals and continuously update incidents as needed - Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures - Supervise all Tier I contract personnel engaged in the operation and support of users - Provide senior level technical direction and engineering knowledge for all Tier I customer support activities - Provide, maintain, and over time enhance Tier 1 processes and SOPs - Ensure timely, high-quality Tier 1 work products including but not limited to: - Retrievable Customized On-Line Reports - Incident Tracking Workflow and Reporting - Incident Investigation and Case Analysis - External Entities Points of Contact List - M&A Comprehensive Reports on Findings and Recommendations - Daily Status Reports - Post Incident Analysis Report - Security Event Notifications - NOSC SOPs - NOSC Operational Daily Status Report and Conference Call - NOSC Operational Weekly Activity Report - NOSC Operational Ad Hoc Reports - Ensure 24x7x365 staffing as well as surge needs - Mentor Tier 1 staff - Apprise senior program managers of progress and risks

Sev1Tech is seeking a qualified applicant who will support the Space Warfighting Analysis Center’s (SWAC) Force Design Integration Office (FDIO) with anticipated travel in support of the SWAC’s priorities.  The candidate requires an understanding of strategic guidance, operational scenarios, and warfighting concepts to support SWAC analysis at multiple classification levels.  Products will support USSF decisions for resourcing, policy development, and operational planning.  The applicant must have a technical depth and breadth of space capabilities, an awareness of industry capabilities and best practices, and be capable of translating USSF capabilities into the joint context to allow for joint integration.  The applicant should be able to understand complex analysis to create a cohesive, integrated Force Design at multiple classification levels on a recurring basis.   Overview/Job responsibilities: - Support & integrate SWAC capability area force designs into an Integrated Force Design - Recommend, document, and maintain SWAC-derived requirements. - Capture and recommend force design dependencies and opportunities (joint, intelligence community, industry, international and other government organizations) - Conduct analysis to support establishing investment priorities. - Conduct analysis to support establishing science and technology needs. - Contribute to drafting of future warfighting concepts. - Create and communicate the Chief of Space Operations’ strategic-level Force Design Guidance - Assist in the set up and execution of Force Design forums. - Monitor and articulate Defense Planning Scenarios - Identify joint force design drivers in the context of future warfighting concepts and scenarios. - Support innovative ways to employ space capabilities in support of joint warfighting. - Interface with Higher Headquarters Staffs (SAF, DAF) and Field Commands (SpOC, SSC, STARCOM) - Ability to quickly create decision quality materials for senior leaders. - Understanding complex technical issues and producing recommendations for a wide audience. - Applying critical thinking in complex and dynamic organizational environments - Having strong communication skills (technical writing, developing presentations, etc.). Salary Range:  $150,000 to $175,000 DOE