Job Listings

Sev1Tech is seeking a highly motivated and dedicated Network Engineer who would: - Design, plan, install, integrate and maintain backbone core-area tactical and strategic communications networks, including portions of the Defense Information Systems Network (DISN) and the Global Information Grid (GIG). - Gather requirements from user, Operational Need Statements and Capability Production Documents (CPD) for Army’s tactical communications systems and translate requirements into technical solutions that are standards-based and cost efficient. - Develop network architecture for adjacent, higher and lower units, as well as for allied nations, other government agencies and commercial service interfaces. - Knowledge and understanding current/future Force tactical and strategic military communications networks, as well as the architecture, protocols, security, network management and physics underlying these systems. - Responsible for the engineering design, development, integration, installation, operation and maintenance of the WIN-T network. - Support technical tasks in the integration of Data/Voice/Video/Telephony in the Tactical Network, engineering and technical documentation and assistance in the development of technical requirements, specifications, plans and reports, software/hardware engineering, preparation of independent assessments, systems engineering, technical expertise at fielding locations, test and evaluation, architectural/interoperability support, and quality engineering. - Provide technical support in PM TN equipment labs. - Develop equipment and network configurations and products. - Support technology insertion testing relative to emerging PM TN Networks requirements and capabilities. - Knowledge of virtualization and storage technologies from VMware, EMC, NetApp, Microsoft, Dell, HP and others. - Cisco Experience to include: Cisco IOS and NXOS, Cisco ISE, Cisco UCS Networking and Configuration, Cisco ASA. - Routing Protocols BGP, OSPF, RIP, EIGRP as well as proficiency in MULTICAST; background with designing and implementing LANs and VLANs.

Sev1Tech is seeking an Information System Security Officer (ISSO)who can prepare, submit, and monitor accreditation packages through the Risk Management Framework (RMF) process ensuring receipt of Interim Authority to Test (IATT) or Authority to Operation (ATO) in support of Army's PEO C3T program for PM Tactical Radios (TR) in their Technical Management Division (TMD).   The ISSO will apply their knowledge of Cybersecurity engineering best practices used to secure technical solutions, including applications, systems, architectures, and infrastructures that are operationally viable and efficient on-site at Aberdeen Proving Ground (APG): - Independently provides support in defining and implementing system security requirements, designs security architecture and develops a security design for program platforms up to and including classified networks. - Leverage security products and technologies to protect the organization’s systems and information and enable achievement of the organization’s objectives. - Begin and maintain accreditations during the continuous monitoring stages of Risk Management Framework (RMF). - Review and evaluate security impact of changes to authorized systems and provide technical guidance focused on information security architecture. - Review and author System Security Plans (SSPs) and other supporting body of evidence documentation. - Participates in the development or revision of security related policies and procedures, conducts Federal Information Security Management Act (FISMA) evaluations annually on accredited systems and completes/updates Plan of Action and Milestones (POA&Ms) as appropriate - Perform or assist in certain cybersecurity efforts, ex: Critical Functionality Analysis (CFA), Supply Chain Risk Management (SCRM), and Critical Components and Critical Program Information (CPI) evaluations, and Cybersecurity Strategy development.

Sev1Tech is seeking an Information System Security Officer (ISSO)who can prepare, submit, and monitor accreditation packages through the Risk Management Framework (RMF) process ensuring receipt of Interim Authority to Test (IATT) or Authority to Operation (ATO) in support of Army's PEO C3T program for PM Tactical Radios (TR) in their Technical Management Division (TMD).   The ISSO will apply their knowledge of Cybersecurity engineering best practices used to secure technical solutions, including applications, systems, architectures, and infrastructures that are operationally viable and efficient on-site at Aberdeen Proving Ground (APG): - Independently provides support in defining and implementing system security requirements, designs security architecture and develops a security design for program platforms up to and including classified networks. - Leverage security products and technologies to protect the organization’s systems and information and enable achievement of the organization’s objectives. - Begin and maintain accreditations during the continuous monitoring stages of Risk Management Framework (RMF). - Review and evaluate security impact of changes to authorized systems and provide technical guidance focused on information security architecture. - Review and author System Security Plans (SSPs) and other supporting body of evidence documentation. - Participates in the development or revision of security related policies and procedures, conducts Federal Information Security Management Act (FISMA) evaluations annually on accredited systems and completes/updates Plan of Action and Milestones (POA&Ms) as appropriate - Perform or assist in certain cybersecurity efforts, ex: Critical Functionality Analysis (CFA), Supply Chain Risk Management (SCRM), and Critical Components and Critical Program Information (CPI) evaluations, and Cybersecurity Strategy development.

Sev1Tech is seeking an Information System Security Officer (ISSO)who can prepare, submit, and monitor accreditation packages through the Risk Management Framework (RMF) process ensuring receipt of Interim Authority to Test (IATT) or Authority to Operation (ATO) in support of Army's PEO C3T program for PM Tactical Radios (TR) in their Technical Management Division (TMD).   The ISSO will apply their knowledge of RMF Cybersecurity engineering best practices used to secure technical solutions, including applications, systems, architectures, and infrastructures that are operationally viable and efficient on-site at Aberdeen Proving Ground (APG): - Independently provides support in defining and implementing system security requirements, designs security architecture and develops a security design for program platforms up to and including classified networks. - Leverage security products and technologies to protect the organization’s systems and information and enable achievement of the organization’s objectives. - Maintain/accreditations during the continuous monitoring stages of Risk Management Framework (RMF). - Review and evaluate security impact of changes to authorized systems and provide technical guidance focused on information security architecture. - Review and author System Security Plans (SSPs) and other supporting body of evidence documentation. - Participates in the development or revision of security related policies and procedures, conducts Federal Information Security Management Act (FISMA) evaluations annually on accredited systems and completes/updates Plan of Action and Milestones (POA&Ms) as appropriate - Perform or assist in certain cybersecurity efforts, ex: Critical Functionality Analysis (CFA), Supply Chain Risk Management (SCRM), and Critical Components and Critical Program Information (CPI) evaluations, and Cybersecurity Strategy development.

Sev1Tech is seeking a highly motivated and dedicated Systems Engineer who would: - Develop, implement, and document engineering, integration, and readiness processes and procedures for PEO C3T Tactical Network systems. - Prepare documentation and maintain Configuration item baselines. - Participate and assist in the coordination of the integrated product team and other technical forums at the PM TN, PEO C3T and subordinate agency level. - Coordinate with program, project and product management offices to assess the efficacy of the engineering and integration processes. - Independently evaluates, selects and applies standard engineering techniques, procedures, and criteria, and makes minor adaptations and modifications. - Assist in management, maintenance and automating of Configuration Management tools. Maintain proper version controls of software deliverables. - Oversee the delivery of software applications in test and deployment environments. - Analyze configuration issues and propose appropriate resolutions. - Must be capable of participating in design reviews, configuration audits, and evaluations of software products to ensure proper identification, control, and status accounting of the software baseline for each system. - Brings knowledge of Army organization structure and Unit Task Organization concepts. - Has ability to effectively communicate and lead integrated project team(s). - Provides independent and professional support on portions of complex projects.

Sev1Tech is seeking a highly motivated and dedicated Intermediate Electronics Engineer who would: - Perform electronics engineering processes, procedures, and best practices. - Provide engineering expertise to activities such as development, testing, evaluating, training and configuration management in support of an acquisition program. - Provide engineering support on the transport and networking architecture focused on current and future tactical network capabilities. - Support design reviews and perform thorough, in-depth technical evaluations and assessments of network performance and architectures, to include support of risk assessments and integration strategies. - Support Capability Set (CS) and Integrated Tactical Network (ITN) activities. - Provide technical support to evaluate and integrate new technologies to modernize communications. - Effectively collaborate with organizations to include, but not limited to PEO C3T, other PMs and PdMs, ACM and other Army wide stakeholders and coordinate on interoperability considerations. - Review and understand acquisition documentation (e.g. mission needs statements, operational needs statements, Initial Capabilities Documents (ICDs), Capability Development Documents (CDDs), Capability Production Documents (CPDs), technical specifications, etc.) for Army tactical communications electronics and translate those requirements to support the development of technical solutions that are standards-based and cost efficient. - Review Government performance work statements and contractor proposals for technical accuracy and to ensure requirements are met. - Proven electronics engineering competency should include, but not be limited to, familiarity with: • Network engineering • Designing and implementing LANs or VLANs • Routing protocols, multi-cast, routing configurations, IPv4/IPv6 addressing, etc. • Network protocol analysis using tools such as Sniffer or Wireshark • VMware • Commercial communications equipment • Transport and network architectures • End-to-end network design and performance • Voice/data transmission and backbone networks • RF engineering • Tactical communications electronics

Sev1Tech is looking for a Full Stack Software Developer to support the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) program based in Mechanicsburg, PA, and Yorktown, VA, as they modernize their legacy IT systems.  In this hands-on position, you will work collaboratively to architect, design, build, deliver, and enhance highly available, scalable, real-time systems. You will exercise your judgment in determining and recommending the best designs based on customer business objectives, timelines, and other resource constraints. You will participate in all aspects of the software development lifecycle of a mission critical product including scope and work estimation, architecture and design, coding and unit testing. The right candidate will be working with our program’s developers, engineers, operations, and integration teams to support a complex program to provide Agile development and operations and maintenance on a mission-critical program.   **This is a hybrid position.  It may be performed remotely with a one-day on-site requirement.  Candidates are required to be located within commuting distance of Mechanicsburg, PA or Yorktown, VA sites in order to accommodate a hybrid schedule and for site emergencies.**   Primary Responsibilities: - Will work within a fast-paced Agile DevOps team contributing and collaborating within your scrum team on a daily basis. - Analyze software requirements and provide solutions. - Perform analysis, design, coding, testing, implementation, and maintenance of software solutions. - Provide Full Stack software development support for User Interfaces, REST APIs, Data Access Layers. - Ensure software developed passes and completes stages within the CI pipeline. - Write automated test such as: unit, integration, functional, 508, performance, and end-to-end - Develop in environments that utilize CI/CD tools for build, test, secure and deploy - Develop in a Docker and Docker Compose environment - Work with others on product teams to develop solutions to hard problems that are impeding progress. - Effectively communicate technical challenges, options considered, and the recommended solution to team leads. 

Sev1Tech is seeking a lead systems engineer to lead the software security engineering review process for its Software Defined Radio projects for PM Tactical Radios and PdM HAMMR. This individual will interact with system users and system requirements developers to translate requirements into systems, hardware, and software requirements and design.  Participates in the development of test strategies for the systems and solves engineering problems (or managing the solution of engineering problems) in the functional area to which assigned.  Provide insight into software development process. Coordinate with product vendors and Government team stakeholders to review planned and delivered radio software builds. Ensure required vendor information is provided to the Information Assurance team in support of Authorities to Operate. Maintain software roadmap for each vendor and the planned improvements. Coordinate with Government test team to review tested system baselines and analyze issues encountered. Provide systems engineering expertise to correlate software capabilities across products and vendor implementations.

Sev1Tech is seeking a qualified systems engineer that enjoys optimizing architectures and providing actionable technical insights into the Army’s next generation tactical radio communications hardware and waveforms. This position is part of an existing team and the functions performed can span from any of the below items. A successful candidate will also bring working DevOps knowledge to further enhance the team, and their experience is preferred to be both hardware and software focused. - Evaluate and inform PdM Waveforms on secure tactical communication technologies, advance networking waveforms and address technology gaps across the range of PM Tactical Radios products. - Evaluate requirements and design lower tactical Internet architecture within the Army's Integrated Tactical Network. - Serve as a member of integrated product teams (IPT)s with internal and external stakeholders, supporting member of Technical Working Groups, as well spending time in lab and field-based test initiatives for MANET, LTE, mesh and SINCGARS and other networks. - As required, will be required to present technical courses of action to government executives and the warfighter. - Participate in technical reviews of industry RFI and RFP responses for adequacy in areas such as IT, Networks, Hardware, and Software - Provide subject matter expertise on enterprise and tactical networks and enclaves. - Transition new communication technologies into the evolving Army lower tactical network - Provide communications engineering expertise to PEO C3T in pursuit of technical and policy solutions to tactical enterprise and local area C5ISR challenges facing the Army’s current and future forces. - Provide technical expertise in the areas of tactical communications and network engineering, architecture, analysis, development, network operations support in field, and operationally deployed locations. - Provide assessment and subject matter expert reviewing reports and documentations related to tactical networking and in NIPR and SIPR independently and in a timely manner. - Perform trade-off studies for system level design and material acquisition of tactical communication systems, implement and test such methodologies and devices.

Customer: DHS Cybersecurity & Infrastructure Security Agency (CISA)   Sev1Tech is seeking a skilled software tester to join our team supporting our customer’s software functionality, reliability, and requirements satisfaction. The successful candidate will work closely with the development team to understand the project’s objectives and requirements and design test cases. They will be responsible for assessing software quality through manual and automated testing and identify and report on any failures.   Responsibilities - Develop and execute test plans for software applications, identify and document defects, and work with the development team to resolve issues. - Work with cross-functional teams to define and validate software requirements, functional specifications, and user stories. - Utilize common CI/CD software testing tools such as Selenium, Nightwatch, Cypress, or GitLab to assist in the testing process. - Develop and maintain test cases and test scripts and execute them through automated testing tools as needed for unit, integration, functional, 508, performance and security testing. - Test software applications across multiple devices and platforms, including mobile and web, and ensure each application meets its design requirements. - Perform regression, smoke, and exploratory testing to ensure any bug fixes do not break existing functionality. - Collaborate with the development team to review and update software documentation, including test plans, test cases, and user manuals. - Analyze and report overall test coverage and quality metrics, including identification of opportunities for process improvement. - Keep up to date with evolving testing procedures, tools, and methodologies to incorporate and continuously improve testing protocols.

We are seeking a Tier II Business Analyst to join our dynamic team responsible for managing IT operations, ensuring our organization operates efficiently and effectively. The successful candidate will be responsible for analyzing business processes, improving workflows, documenting requirements, and providing solutions to technical issues. The role requires a deep understanding of IT operations, excellent communication skills, and the ability to collaborate with cross-functional team. The ideal candidate will possess in-depth knowledge of IT operations, with experience in business analysis, and process improvement initiatives. The successful candidate should be flexible, adaptable, and able to multitask in a fast-paced environment, with a passion for providing excellent customer service to both business and IT Stakeholders. Certification in Business Analysis is a plus.   Responsibilities - Analyze and document business processes to identify areas for process improvement, cost reduction, and increased efficiency. - Manage Tier 2 operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices. - Work with cross-functional teams to determine root cause analysis of incidents and implement preventative measures to reduce incidents. - Collaborate with development teams to ensure systems and applications comply with business requirements. - Develop and maintain operational procedures and documentation. - Facilitate discussions with business stakeholders to understand and document requirements for new projects. - Conduct stakeholder interviews to obtain user requirements and define functional specification. - Conduct user acceptance testing and defect management during testing phases of projects. - Provide business process analysis and recommendation for process improvements. - Mentor junior team members on business analysis best practices and methodologies. This is a full-time position.

Are you a highly motivated individual with a passion for tackling challenges and thriving in dynamic enterprise operations environments? Do you take pride in delivering top-notch service to end users and have a strong commitment to customer satisfaction? If so, this role is perfect for you!   Sev1Tech is currently seeking a Helpdesk/Desktop Support Technician who holds a government-granted Top Secret security clearance with eligibility for Sensitive Compartmented Information (SCI) access and a Counterintelligence (CI) polygraph. The successful candidate should be well-versed in Microsoft Windows within an enterprise environment and will join our team in providing exceptional IT solutions, strategies, and managed services to clients in the greater Denver area. The ideal candidate is team-oriented, passionate about technology and customer service, and has a proven track record of delivering top-tier helpdesk and desktop support services.   What You'll Do: - Perform the relocation of IT equipment and services as part of the Move/Add/Change process - Participate in secure area reconfigurations related to IT equipment and services - Participate in new secure area buildouts related to IT equipment and services - Setup of new computing devices, break fix of hardware and software, installation of software - Answer and record all phone calls directed to the help desk; maintain documentation records to log and track problems and resolutions as appropriate - Participate in the Help Desk call center queue and consistently meet call center metrics - Act as a first level of IT troubleshooting, provide phone support to end user and escalate to other IT teams as needed - Remotely troubleshoot personal computer and peripheral equipment - Develop procedures for the efficient operation of the help desk functions and participates in process improvement activities - Provide basic IT-related troubleshooting and end-user support - Solve IT-related issues and execute predefined requests per established policies and procedures - Leverage tools and processes in place to quickly and effectively resolve end-user questions or issues - Create or update knowledge base articles to reflect current data and processes.  - Respond to customer requests for assistance with computer software/hardware - Respond to user account and password resets - Maintain a regular and predictable work schedule. - Establish and maintain effective working relationships within the department, the Strategic Business Units, the Strategic Support Units, and the Company.  Interact appropriately with others in order to maintain a positive and productive work environment - Perform other duties as necessary - Work is performed onsite in an office environment    Salary Range: 65-85k DOE

Sev1Tech is looking for an experienced Drupal Developer with an appetite for taking on new challenges.   As a Sev1Tech Drupal Developer, you’ll be working with a team of data engineers, designers, infrastructure architects, and cybersecurity experts to bring our teams conceptual solutions to life. You will be leveraging your vast experience by working with many different application teams, languages, and technologies in order to provide our clients with exceptional solutions and functional products. As a developer, you will be hands on with the development of new functionality and will be expected to deliver product releases.   - You are equally comfortable blazing your own trail as you are jamming out during pair-programming sessions (although you recognize the benefit of, and prefer, the latter). - Develop web-based interfaces for solutions utilizing JavaScript, HTML, CSS and other relevant web development frameworks. - Embrace and promote a culture of continuous learning and positivity by working with other developers and Design & Strategy team members to co-champion internal training sessions, mentoring, and fellow punk development. - Collaborate with UI/UX designers and other Design & Strategy team members to strategize and negotiate ideal solutions. - Collaborate closely alongside both architects and other developers to translate client requirements into innovative and forward-thinking approaches, leveraging human centered design.

Sev1Tech is seeking a skilled software tester to join our team supporting our DHS customer’s software functionality, reliability, and requirements satisfaction. The successful candidate will work closely with the development team to understand the project’s objectives and requirements and design test cases. They will be responsible for assessing software quality through manual and automated testing and identify and report on any failures.   Responsibilities - Develop and execute test plans for software applications, identify and document defects, and work with the development team to resolve issues. - Work with cross-functional teams to define and validate software requirements, functional specifications, and user stories. - Utilize common CI/CD software testing tools such as Selenium, Nightwatch, Cypress, or GitLab to assist in the testing process. - Develop and maintain test cases and test scripts and execute them through automated testing tools as needed for unit, integration, functional, 508, performance and security testing. - Test software applications across multiple devices and platforms, including mobile and web, and ensure each application meets its design requirements. - Perform regression, smoke, and exploratory testing to ensure any bug fixes do not break existing functionality. - Collaborate with the development team to review and update software documentation, including test plans, test cases, and user manuals. - Analyze and report overall test coverage and quality metrics, including identification of opportunities for process improvement. - Keep up to date with evolving testing procedures, tools, and methodologies to incorporate and continuously improve testing protocols.

The United States Coast Guard (USCG), Aviation Logistics Center (ALC), Business Operations Division's (BOD) primary mission is to optimize value for the ALC by fostering sound business decisions. Within the BOD mission is the task to drive the ALC's business decisions through strategic alliances, process planning, data analysis and compliance with international quality and environmental standards. The quality and environmental systems enable our organization to develop and implement policy, objectives, and processes that address and fulfill customer requirements while maintaining strict adherence to all legal requirements. This includes taking action to improve performance and demonstrate conformity of the ALC systems to the requirements of the international standards.   The Lead Auditor for Certifications is responsible for assisting ALC with maintaining internationally recognized certifications such as AS9110, OHSA18001, ISO14001 and ISO9001. This is important to ensure ALC remains consistent in work practices and consistent with commercial industry.  The Lead Auditor will also plan and coordinate all ISO training, including the development and management of a collateral duty auditing corps.    Duties include: - Provide lead auditor support for current and/or proposed Business Systems certifications. - Plan, support and provide advisor/contributions in complex and critical efforts which include specific functional, technical, professional or policy areas of the project. - Conduct formal reviews, audits, assessments, and research on divisional technical documents, instructions, and processes based on a set of international standards to identify system gaps or opportunities for improvement. - Conduct follow-up audits on action plans developed by divisions that are required to prepare for certification to existing standards and those being sought. - Investigate or identify business, scientific, technology, engineering, operational, professional and/or policy issues; conduct analysis of these issues; and provide advice in support of major programs/projects. - Coordinate and complete internal audits in support of selected international certifications for the ALC. - Establish Corrective Action Reports (CAR) response deadlines, assign CAR's to responsible divisions, monitor and summarize progress of the audits as needed by the Quality Management Representative. - Prepare reports for Division/Branch review and upper management regarding status of audits and projects. - Perform a variety of tasks within the Business Process Management Team (BPMT) including audits of the Aerospace (AS), Occupational Health, Safety and Advisory Services (OHSAS) and Environmental (ISO) standards including all supportive documents.

The Tier 1 Systems Administrator will provide technical support and assistance to end-users in a fast-paced, IT Operations Center. The candidate will be responsible for escalating and resolving IT issues related to network, cloud, mobility, and application support. The position requires a good understanding of IT systems and monitoring tools in a 24/7 operational environment, as well as a working knowledge of incident management processes. The ideal candidate will be a self-motivated, quick learner, able to work independently and with the team, and have a passion for technology and customer service.   Responsibilities - Respond to support calls, trouble tickets, and provide support to remote users in a timely manner through email, phone, and chat. - Diagnose, troubleshoot, and provide solutions to technical problems. - Document IT incidents and requests within ServiceNow, monitor the ServiceNow queue and escalate to Tier 2 or Tier 3 support teams when necessary. - Monitor the performance and availability of network, cloud, and application systems to ensure maximum uptime. - Deploy and manage endpoint devices across the organization, including mobile devices. - Maintain the knowledge base of the IT environment by creating and updating instructional materials, including documentation and standard operating procedures. - Maintain inventories, including software and hardware components for the supported infrastructure. - Provide training to customers and limit escalations of user-related IT issues. - Take part in projects related to IT Operations. - Support metric updating and reporting. This is a full-time position, and the Tier 1 Systems Administrator will be working in the IT Operations Center. The role includes rotating shifts and requires the ability to work weekends and holidays as needed.

The Tier 1 Systems Administrator will provide technical support and assistance to end-users in a fast-paced, IT Operations Center. The candidate will be responsible for escalating and resolving IT issues related to network, cloud, mobility, and application support. The position requires a good understanding of IT systems and monitoring tools in a 24/7 operational environment, as well as a working knowledge of incident management processes. The ideal candidate will be a self-motivated, quick learner, able to work independently and with the team, and have a passion for technology and customer service.   Responsibilities - Respond to support calls, trouble tickets, and provide support to remote users in a timely manner through email, phone, and chat. - Diagnose, troubleshoot, and provide solutions to technical problems. - Document IT incidents and requests within ServiceNow, monitor the ServiceNow queue and escalate to Tier 2 or Tier 3 support teams when necessary. - Monitor the performance and availability of network, cloud, and application systems to ensure maximum uptime. - Deploy and manage endpoint devices across the organization, including mobile devices. - Maintain the knowledge base of the IT environment by creating and updating instructional materials, including documentation and standard operating procedures. - Maintain inventories, including software and hardware components for the supported infrastructure. - Provide training to customers and limit escalations of user-related IT issues. - Take part in projects related to IT Operations. - Support metric updating and reporting. This is a full-time position, and the Tier 1 Systems Administrator will be working in the IT Operations Center. The role includes rotating shifts and requires the ability to work weekends and holidays as needed.

The Tier 1 Systems Administrator will provide technical support and assistance to end-users in a fast-paced, IT Operations Center. The candidate will be responsible for escalating and resolving IT issues related to network, cloud, mobility, and application support. The position requires a good understanding of IT systems and monitoring tools in a 24/7 operational environment, as well as a working knowledge of incident management processes. The ideal candidate will be a self-motivated, quick learner, able to work independently and with the team, and have a passion for technology and customer service.   Responsibilities - Respond to support calls, trouble tickets, and provide support to remote users in a timely manner through email, phone, and chat. - Diagnose, troubleshoot, and provide solutions to technical problems. - Document IT incidents and requests within ServiceNow, monitor the ServiceNow queue and escalate to Tier 2 or Tier 3 support teams when necessary. - Monitor the performance and availability of network, cloud, and application systems to ensure maximum uptime. - Deploy and manage endpoint devices across the organization, including mobile devices. - Maintain the knowledge base of the IT environment by creating and updating instructional materials, including documentation and standard operating procedures. - Maintain inventories, including software and hardware components for the supported infrastructure. - Provide training to customers and limit escalations of user-related IT issues. - Take part in projects related to IT Operations. - Support metric updating and reporting. This is a full-time position, and the Tier 1 Systems Administrator will be working in the IT Operations Center. The role includes rotating shifts and requires the ability to work weekends and holidays as needed.

We are seeking a Tier I Business Analyst to join our dynamic team responsible for managing IT operations, ensuring our organization operates efficiently and effectively. The successful candidate will be responsible for analyzing business processes, improving workflows, documenting requirements, and providing solutions to technical issues. The role requires an understanding of IT operations, excellent communication skills, and the ability to collaborate with cross-functional teams. The ideal candidate will possess in-depth knowledge of IT operations, with experience in business analysis, and process improvement initiatives. The successful candidate should be flexible, adaptable, and able to multitask in a fast-paced environment, with a passion for providing excellent customer service to both business and IT Stakeholders. Certification in Business Analysis is a plus.   Responsibilities - Analyze and document business processes to identify areas for process improvement, cost reduction, and increased efficiency. - Manage Tier 1 operational support, ensuring they are resolved in a timely manner while following ITIL best practices. - Collaborate with cross-functional teams to determine root cause analysis of incidents and implement preventative measures to reduce incidents. - Collaborate with development teams to ensure systems and applications comply with business requirements. - Develop and maintain operational procedures and documentation. - Facilitate discussions with business stakeholders to understand and document requirements for new projects. - Conduct stakeholder interviews to obtain user requirements and define functional specification. - Participate in user acceptance testing and defect management during testing phases of projects. - Provide business process analysis and recommendation for process improvements. This is a full-time position.

We are seeking a Tier II Business Analyst to join our dynamic team responsible for managing IT operations, ensuring our organization operates efficiently and effectively. The successful candidate will be responsible for analyzing business processes, improving workflows, documenting requirements, and providing solutions to technical issues. The role requires a deep understanding of IT operations, excellent communication skills, and the ability to collaborate with cross-functional team. The ideal candidate will possess in-depth knowledge of IT operations, with experience in business analysis, and process improvement initiatives. The successful candidate should be flexible, adaptable, and able to multitask in a fast-paced environment, with a passion for providing excellent customer service to both business and IT Stakeholders. Certification in Business Analysis is a plus.   Responsibilities - Analyze and document business processes to identify areas for process improvement, cost reduction, and increased efficiency. - Manage Tier 2 operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices. - Work with cross-functional teams to determine root cause analysis of incidents and implement preventative measures to reduce incidents. - Collaborate with development teams to ensure systems and applications comply with business requirements. - Develop and maintain operational procedures and documentation. - Facilitate discussions with business stakeholders to understand and document requirements for new projects. - Conduct stakeholder interviews to obtain user requirements and define functional specification. - Conduct user acceptance testing and defect management during testing phases of projects. - Provide business process analysis and recommendation for process improvements. - Mentor junior team members on business analysis best practices and methodologies. This is a full-time position.