Job Listings

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst will work as part of a Program Management Office (PMO) but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Support the stand-up and development of a NOSC PMO - Support the review of current program operations and identification of improvement opportunities - Support alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Assist in developing doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Assist in the collection and analysis of requirements for an ITSM system to track service delivery performance - Assist in the establishment of a Continuous Service Improvement Program (CSIP) - Support development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures - Contribute to the establishment of performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Support requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Support development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.    Responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to: - Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of technicians - Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues - Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service - Measure vendor responses to Tier 2 issues against established SLAs/SOOs - Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed - Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs) - Provide guidance to staff in capturing, documenting, and taking appropriate action on each incident - Provide information and status updates to team leadership on priority incidents - Develop and maintain staff training plan - Adjust staff schedules as needed to ensure optimal coverage and minimize response time - Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team - Escalate issues that will have a negative impact to operations as needed - Maintain, continuously assess, and recommend improvements to Tier 2 SOPs - Serve as a primary interface with Component NOCs/SOCs, Service providers, and vendors

The Network Analyst will work in a Customs & Border Protection’s (CBP) Enterprise Network Architecture & Engineering support services contract (ENAESS) on client site in Springfield VA supporting the Video Teleconference (VTC) Operations and Engineering efforts.   The Network Analyst II (VTC Support) will potentially be required to travel both CONUS and OCONUS deploying to CBP Field Sites for onsite support in the event that it is necessary.   Working on a team consisting of Network Architects & Engineers supporting the CBP network, the Network Analyst II (VTC Support) must have the ability to:  - Ability to familiarize with network topology and basic data flow - Support, monitor, test and troubleshoot issues related to video conferencing endpoints and basic networking issues (Cisco, Polycom, Avaya, etc) - Provide support to end users to ensure a positive user experience - Perform basic maintenance, troubleshooting, and administrative actions for management equipment dedicated to video conferencing systems. (Cisco, Polycom, Avaya, etc) - Handle audio/video call quality issues when utilizing video teleconferencing equipment. - Implement upgrades, perform new installations, modify existing configurations to meet customer needs - Possess a working knowledge of SIP and H.323 protocols - Possess a basic understanding and familiarity with Video Teleconferencing (VTC) equipment - Inform management in a clear, concise, and timely manner of any customer or technical issues - Take initiative and maintain confidentiality - Multi-task in a fast-paced team-oriented environment

Sev1Tech is looking for a Network Operations and Security Center (NOSC) Tier 1 Specialist to play an integral role on a large enterprise IT government program providing network, cybersecurity, cloud operations, and engineering support services with a significant focus to provide IT security and public safety.    The Network Operations and Security Center (NOSC) Tier 1 Specialist will accomplish the following but are not limited to: - Monitor network, security, system, and cloud environments for events and perform triage analysis to identify or prevent incidents; perform network, security, system, and cloud incident response as needed - Respond to incidents by collecting, analyzing, preserving digital evidence, and ensure that incidents are recorded and tracked in accordance with NOSC requirements - Work closely with other teams to assess and provide recommendations for reducing operational risks. - Maintain records of monitoring and incident response activities, utilizing case management and ticketing technologies such as ServiceNow - Perform monitoring and analysis using Splunk or other analytics tools - Monitor dashboards for malicious events, phishing events, spoofing events, DDoS attacks, SQL Injection events, network connectivity events, system/device performance events, and other potentially high-risk incidents - Recognize intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information - Recommend changes to SOPs and related documentation - Generate end-of-shift reports for documentation and knowledge transfer to subsequent analysts on-duty - Log all incident details and prioritization codes - Provide "touch level" Tier 1 support, including WAN/LAN connectivity, routers, firewalls, and security - Support remote access platforms such as VPN and Terminal Services - Assign unresolved incidents to higher Tier support or internet service providers and product vendors to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service - Keep component NOCs and SOCs informed of their incident's status at agreed intervals and continuously update incidents as needed - Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Deputy Program Manager and Cybersecurity SME to help lead a Network Operations and Security Center (NOSC).  In this role, the Deputy PM will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer.  The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services. The candidate will be a key part of the program leadership team.   Responsibilities include: - Perform Deputy PM functions including guide, oversight, and reporting - Engage with senior customer leadership regarding program priorities,  technical and resource issues - Provide Cybersecurity subject matter expertise to team members and the customer - Serve as an expert if/as needed for response to cybersecurity incidents - Coordinate efforts of the SOC with other teams - Translate technical cybersecurity issues into business terms that are easily understood by customers - Conduct cybersecurity business impact assessments and recommend improvements to the customer’s cybersecurity strategies and capabilities - Support customer Zero Trust initiatives as part of strategic planning support - Perform root cause analysis on cybersecurity issues when needed - Ensure reliable and effective reporting services, including shift activity logs and After Action Reports - Support analysis related to high-visibility or high-workload investigations, and apprise customer of progress and risks - Promote industry best practices for incident response, cybersecurity analysis, case and knowledge management, and SOC operations - Provide cybersecurity support to NOSC Teams - Track emerging security practices and innovations and work with the customer to execute where appropriate - Promote and drive implementation of automation and process efficiencies - Audit event response and escalation documentation and processes - Guide and mentor peers and subordinates to provide cross training - Present cybersecurity metrics to customer leadership - Collaborate with Government Watch Officers (GWOs) to address cybersecurity challenges

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Network Operations and Security Center (NOSC) Tier 1 Technical Lead to work at the government site. Work will be executed in the National Capital Region (Washington D.C.), in Stennis, MS; Chandler, AZ; and other locations in the U.S and occasionally OCONUS   In this role, the Tier 1 Technical Team Lead will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer.  The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services.    We’re looking for a Tier 1 Technical Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC).  The team will maintain constant monitoring of network, security, system, and cloud resources to detect and respond to alerts; detect outages and service degradation events; and initiate response to detected events and to reported events. Tier 1 pursues network, security, system, and cloud incident responses and closes incidents that can be resolved, escalating incidents that cannot be resolved within that time window to Tier 2.   Responsibilities include though not limited to: - Provide direction, guidance, and oversight for NOSC Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to Tier 2 staff as needed; Tracking; Reporting; and Closing service requests - Ensure first-line investigation and diagnosis of all incidents, logging all details - Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix - Assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording and tracking the outage or degradation of service - Inform customers of their incident’s status at agreed intervals and continuously update incidents as needed - Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures - Supervise all Tier I contract personnel engaged in the operation and support of users - Provide senior level technical direction and engineering knowledge for all Tier I customer support activities - Provide, maintain, and over time enhance Tier 1 processes and SOPs - Ensure timely, high-quality Tier 1 work products including but not limited to: - Retrievable Customized On-Line Reports - Incident Tracking Workflow and Reporting - Incident Investigation and Case Analysis - External Entities Points of Contact List - M&A Comprehensive Reports on Findings and Recommendations - Daily Status Reports - Post Incident Analysis Report - Security Event Notifications - NOSC SOPs - NOSC Operational Daily Status Report and Conference Call - NOSC Operational Weekly Activity Report - NOSC Operational Ad Hoc Reports - Ensure 24x7x365 staffing as well as surge needs - Mentor Tier 1 staff - Apprise senior program managers of progress and risks

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Senior Program Manager with a strong federal IT service management (ITSM) background to assist our customer in a major contract transition and establish a Program Management Office (PMO) for Network Operations and Security Center (NOSC) support services.    In this role, the Senior Program Manager will lead a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer,  overseeing a program of more than 200 FTE geographically dispersed (in the National Capital Region (Washington D.C.), in Stennis, MS; Chandler, AZ; and other locations in the U.S and occasionally OCONUS); providing direction and oversight to a team of project managers and technical leads; and serving as the “go to” leader for senior customers. The candidate will have ultimate accountability for the delivery of high-quality services and products across multiple task orders/delivery orders under an IDIQ to accomplish customer objectives and achieve a high degree of customer satisfaction.   Responsibilities include: - Provide direction and oversight to teams responsible for: Monitoring and Analysis as well as Incident Response services that include cybersecurity; Network Infrastructure Tier 3 services; and Field Engineering Technical services - Promulgate and ensure consistent application of management best practices by project managers and team leads - Closely partner with senior customer leadership on strategic direction for the program - In partnership with the customer and other senior project team members, establish, report on, and periodically assess and improve the metrics to assess program performance - Provide customer with insights necessary for program improvements - Keep customer leadership apprised of program progress and risks - Ensure the program is staffed with the right resources at the right time, with adjustments as needed to meet priority customer needs or reallocate staff - Manage taskings and performance across IDIQ Task Orders. - Implement a robust cross-training program so that Tier 1 and Tier 2 staff are capable of resolving issues to the greatest extent without escalating to higher levels - Ensure high-quality and timely responses to ad hoc data calls - Maintain a flexible, responsive, and supportive work environment - Establish a framework to capture and preserve institutional knowledge both for the customer in the long-term and contractor teams in order to assess patterns, learn lessons, and improve execution - Clearly communicate program direction and updates to delivery teams - Promote a culture of cross-team collaboration and continuous improvement  

Be a part of the only operationally deployed missile defense program capable of defending the entire US homeland. Use your Systems Engineering knowledge and experience to integrate, test, sustain and protect the safety of our families, neighbors, communities and nation. - Plan and execute Technical Reviews - Develop, deliver, and maintain Technical Review Plans - Develop, integrate, deliver, and maintain Technical Review Objective Evidence Matrices. - Develop, integrate, deliver, and maintain Technical Review Objective Evidence Libraries. - Plan and execute peer reviews throughout planning, design, and development to identify and resolve technical issues and concerns before executing the respective Technical Review. - Integrate GMD Component and Subsystem products serving as Technical Review Objective Evidence. - Develop, integrate, deliver, and maintain Technical Review Objective Evidence Metrics Reports. - develop, deliver, and maintain Technical Review Interim Progress Review (IPR) packages. - Develop, deliver, and maintain Technical Review IPR objective evidence data products. - Assess GMD Component and Subsystem Technical Review Plans. - Develop, deliver, and maintain GMD Component and Subsystem Technical Review Plan Assessment Reports. - Support Component and Subsystem Technical Reviews and assess readiness to enter and exit the respective Technical Review. - Submit findings and recommendations from GMD Component and Subsystem level peer reviews in time to support the appropriate review cycle, applicable milestone, or Government directed need date. - Deview GMD Component and Subsystem level Technical Review Objective Evidence to identify and resolve technical issues and concerns before the respective Technical Review. - Develop, deliver, and maintain GMD Component and Subsystem level Technical Review Objective Evidence Assessment Reports  Position is 100% on-site

Be a part of the only operationally deployed missile defense program capable of defending the entire US homeland. Use your Systems Engineering knowledge and experience to integrate, test, sustain and protect the safety of our families, neighbors, communities and nation.   - Integrate, operate, maintain, and sustain the GMD Integration Lab (GIL) as a Government owned, Boeing operated GMD Engineering Development and Early Integration Lab. - Integrate, operate, maintain, and sustain the GMD Modeling and Simulation Lab (GMSL) as a GMD Engineering Development and Early Integration Lab at Boeing’s facility. - Establish the GMSL at Boeing’s facility using a methodology to facilitate an efficient transition of the GMSL from Boeing’s facility to a Government facility. - Integrate, maintain, and sustain Special Access Program capabilities within the GMSL. - Integrate, operate, maintain, and sustain the GMSL for technical integration and interoperability with external GMD Element Labs (e.g., C2BMC, Sensors). -  

Join the forefront of the exclusive missile defense program actively deployed to safeguard the entire US homeland! Harness your Systems Engineering expertise to drive integration, testing, and sustainability, ensuring the safety of our families, neighbors, communities, and nation. Be an integral part of a mission that goes beyond boundaries, protecting and securing with every strategic move. Your skills make a difference where it matters most! - Develop, deliver, and maintain plans for Element Specialty Engineering Analyses in the Element Digital Model. - Coordinate and execute various engineering analyses, including survivability, E3 testing, MBITs, fault tree, finite element, sneak circuit, worst-case circuit, mechanical, and thermal stress analyses. - Record and maintain specialty engineering data, integrating Component BIT analyses. - Analyze parametric data to identify trends, degradation, and other design-related effects. - Perform reliability analyses on hardware, software, and firmware, delivering results in the RAMT database (CDRL A046). - Integrate and maintain Component developers' Monte Carlo reliability test data for Element verification on the IDDE.

Be a part of the only operationally deployed missile defense program capable of defending the entire US homeland. Use your Systems Engineering knowledge and experience to integrate, test, sustain and protect the safety of our families, neighbors, communities and nation.   - Integrate, operate, maintain, and sustain the Ground-based Midcourse Defense (GMD) Integration Lab (GIL) as a Government-owned, Contractor-operated (GOCO) GMD Engineering Development and Early Integration Lab. - Integrate, operate, maintain, and sustain the GMD Modeling and Simulation Lab (GMSL) as a GMD Engineering Development and Early Integration Lab facility - Establish the GMSL at Boeing’s facility using a methodology to facilitate an efficient transition of the GMSL from Boeing’s facility to a Government facility. - Integrate, maintain, and sustain Special Access Program capabilities within the GMSL. - Integrate, operate, maintain, and sustain the GMSL for technical integration and interoperability with external GMD Element Labs (e.g., C2BMC, Sensors).

Sev1Tech organization is looking for a Senior Software Developer with strong systems, software, cloud, and Agile experience to support a complex program to provide Agile development and operations and maintenance for critical systems. Based in DevOps framework, participate in and/or direct major deliverables of projects through all aspects of the software development lifecycle including scope and work estimation, architecture and design, coding, and unit testing. the Biometrics Software Developer will support a mission-critical program supporting the Passenger Systems Program Directorate (PSPD). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing travelers at the ports of entry (POEs) into the United States.   Primary Responsibilities:  - Participate in software programming initiatives to support innovation and enhancement, using Java, Hibernate, SpringBoot, and Maven -   Developing and directing software system validation and testing methods using Jenkins pipelines - Coordinate closely with Scrum PMs, teammates, and cross-functional areas to communicate project statuses and initiatives - Analyze data and code to effectively coordinate the installation of new systems or modifications to existing systems - Support the Agile software development lifecycle - Perform systems software development, including deployment of build artifacts across different environments - Communicate key project data to team members and build team cohesion and effectiveness - Develop and execute project plans. Leverage Atlassian tool suite like JIRA and Confluence to track activities and required documentation - Apply best practices and standard operating procedures - Create innovative solutions to meet the technical needs of customers - Participate in the development of documentation Work Environment: Remote (Hybrid) (1 day in office Ashburn, VA)