Job Listings

Sev1Tech is seeking a Mid-Network Engineer to support the enterprise architecture, design, development and deployment of network services in support of DHS networks. The position supports a variety of network technologies such as Cisco routing/switching, Cisco VPN, F5 GTM/LTM load-balancing, Palo Alto firewalls, Broadcom (BlueCoat) Proxies and others.   The ideal candidate will be able to support enterprise solution designs and implementations, core network technology refresh projects, Cloud integration and migration projects, incident ticket troubleshooting and providing inputs for DHS network modernization architecture and design efforts.   Responsibilities include but are not limited to: - Research and implement enterprise-wide network solutions, capabilities, and enhancements to support customer business/mission goals and objectives, while complying with the DHS’s network architecture and design standards - Produce SDLC project artifacts (DHS 4300) such as requirements, design documents, diagrams and other required documentation - Troubleshoot network incidents, providing root cause analysis and documenting information in tickets and knowledge repositories - Coordinate system maintenance, monitoring, and installation of multiple WAN/LAN environments encompassing multiple specializations, platforms, and technologies - Troubleshoot and resolve network media and components - Develop and maintain a roadmap for capabilities, operations, and technologies - Assist with development and execution of test plans and supporting documentation of all network configuration upgrades, additions or revisions for customer approval before implementation - Support network traffic analysis and bandwidth optimization efforts to ensure attainment of performance and availability objectives - Evaluate and report on new/emerging network/communication technologies to enhance capacity, performance, and reliability of the network - Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices - Follows all Customer network security processes and procedures, ensures compliance with all Government policies - Represent customer requirements in technical exchanges with other government agencies - Perform site to new installations and technology refresh - Develop and maintain network architecture diagrams - Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids - Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools - Perform additional duties as assigned - Ability to obtain a Public Trust  

Sev1Tech is seeking a Junior Network Engineer to support the enterprise architecture, design, development and deployment of network services in support of DHS networks. The position supports a variety of network technologies such as Cisco routing/switching, Cisco VPN, F5 GTM/LTM load-balancing, Palo Alto firewalls, Broadcom (BlueCoat) Proxies and others.   The ideal candidate will be able to support enterprise solution designs and implementations, core network technology refresh projects, Cloud integration and migration projects, incident ticket troubleshooting and providing inputs for Dept. of Homeland Security (DHS) network modernization architecture and design efforts.   Responsibilities include but are not limited to: - Research and implement enterprise-wide network solutions, capabilities, and enhancements to support customer business/mission goals and objectives, while complying with the DHS’s network architecture and design standards - Produce SDLC project artifacts (DHS 4300) such as requirements, design documents, diagrams and other required documentation - Troubleshoot network incidents, providing root cause analysis and documenting information in tickets and knowledge repositories - Coordinate system maintenance, monitoring, and installation of multiple WAN/LAN environments encompassing multiple specializations, platforms, and technologies. - Troubleshoot and resolve network media and components - Develop and maintain a roadmap for capabilities, operations, and technologies - Assist with development and execution of test plans and supporting documentation of all network configuration upgrades, additions or revisions for customer approval before implementation - Support network traffic analysis and bandwidth optimization efforts to ensure attainment of performance and availability objectives - Evaluate and report on new/emerging network/communication technologies to enhance capacity, performance, and reliability of the network - Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices - Follows all Customer network security processes and procedures, ensures compliance with all Government policies - Represent customer requirements in technical exchanges with other government agencies - Perform site to new installations and technology refresh - Develop and maintain network architecture diagrams - Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids - Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools - Perform additional duties as assigned  

Sev1Tech is seeking a Senior Network Engineer to support the enterprise architecture, design, development and deployment of network services in support of Dept. of Homeland Security (DHS) networks. The position supports a variety of network technologies such as Cisco routing/switching, Cisco VPN, F5 GTM/LTM load-balancing, Palo Alto firewalls, Broadcom (BlueCoat) Proxies and others.   The ideal candidate will be able to support enterprise solution designs and implementations, core network technology refresh projects, O&M, Cloud integration and migration projects, incident ticket troubleshooting and providing inputs for DHS network modernization architecture and design efforts.   Responsibilities include but are not limited to: - Research and implement enterprise-wide network solutions, capabilities, and enhancements to support customer business/mission goals and objectives, while complying with the DHS’s network architecture and design standards - Produce SDLC project artifacts (DHS 4300) such as requirements, design documents, diagrams and other required documentation - Troubleshoot network incidents, providing root cause analysis and documenting information in tickets and knowledge repositories - Coordinate system maintenance, monitoring, and installation of multiple WAN/LAN environments encompassing multiple specializations, platforms, and technologies - Troubleshoot and resolve network media and components - Develop and maintain a roadmap for capabilities, operations, and technologies - Assist with development and execution of test plans and supporting documentation of all network configuration upgrades, additions or revisions for customer approval before implementation - Support network traffic analysis and bandwidth optimization efforts to ensure attainment of performance and availability objectives - Evaluate and report on new/emerging network/communication technologies to enhance capacity, performance, and reliability of the network - Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices - Follows all Customer network security processes and procedures, ensures compliance with all Government policies - Represent customer requirements in technical exchanges with other government agencies - Perform site to new installations and technology refresh - Develop and maintain network architecture diagrams - Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids. - Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools - Perform additional duties as assigned  

Sev1Tech is looking for an IT Project Manager - Junior to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The program will encompass a wide range of tasks across Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; and Field Engineering technical support.    Work will be executed in the National Capital Region, in Stennis, Mississippi; Chandler, Arizona; and other locations in the U.S and occasionally OCONUS.   Responsibilities will include but not be limited to: - Assist more experienced project managers in planning and tracking project tasks - Support cost management activities across the project life-cycle - Develop project schedules - Track and report on project milestones - Coordinate quality reviews of contract deliverables - Document, track, and report on risks - Ensure that any administrative support required by project teams is provided - Work with customers to prioritize operations tasks and engineering projects - Provide routinely scheduled reports to senior managers on task and project performance - Work closely with the PMO team to maintain visibility of all NOSC tasks and projects - Support the development of briefings and presentations for customers - Support the development of documentation on NOSC policies, SOPs, and Best Practices - Provide updates on NOSC policies, SOPs, and Best Practices to the PMO team - Track deliverables

Sev1Tech is looking for the Technical Project Manager (Mid-level) to play a role on a very large program involving network, cybersecurity, and cloud operations as well as infrastructure engineering support services to a government customer with a significant mission for security and public safety.    Responsibilities include but are not limited to: - Provide end-to-end leadership from project planning through project closeout, including cost, schedule and risk management, for IT projects within scope of the customers Network Operations and Security Center (NOSC) initiative - Identify strategic milestones with customer stakeholders - Create work packages tied to milestones, identify dependencies, and schedule work - Provide technical direction to guide project team execution - Manage critical project dependencies - Communicate project status internally to senior management and externally to customers - Track and manage IT project spend against budgets - Provide technical expertise and data to support customer decision-making on solution alternatives and other investments - Task and oversee Junior Project Managers as needed - Communicate priority staffing needs to senior management - Pro-actively identify issues and risks and escalate to senior management as necessary - Provide data for ad hoc data calls generated internally or by customers - Ensure project team adherence to quality and other standards - Provide internal consulting, technical guidance, information and support to Tier 2 and Tier 3 analysts and engineers

Sev1Tech is looking for the right candidate to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The program will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.   We’re seeking an experienced Network Operations and Security Center (NOSC) Tier II Infrastructure Administrator to support a 24x7x365 enterprise operations center.  The Tier II NOSC Infrastructure Administrator will be responsible for monitoring network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating and reporting all operational information concerning the enterprise infrastructure.     The Tier II NOSC Infrastructure Administrator will serve as an on-duty and on-call technical resource to resolve complex issues and to support staff.     Responsibilities include but are not limited to: - Provide expertise for LAN, WAN, security, systems, and other technologies - Train junior NOSC analysts via knowledge transfer and creation of knowledge articles - Investigate and diagnose network and security incidents to restore failed services as quickly as possible - Lead root cause analyses and suggest resolutions for security and infrastructure problems - Support remote access platforms such as VPN, Terminal Services, and Citrix - Assess and implement Change Requests as needed in accordance with the Change Management process - Escalate unresolved incidents to Tier III or vendor support to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service - Keep component NOC and SOC informed about their incident's status at agreed intervals and continuously update incidents as needed. - Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Sev1Tech is looking for the right candidate to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The contract will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.   We’re seeking Tier 1 Network Operations and Security Center (NOSC) Analysts to support a 24x7x365 network operations and security center.      Responsibilities include but are not limited to: - Monitoring network dashboards, analyzing problems, troubleshooting, coordinating, and reporting of all operational information concerning the enterprise network infrastructure - Providing first-line investigation and diagnosis of all incidents, logging all details and prioritization codes for all incidents - Conducting technical services and support at the Tier 1 level, including WAN and LAN connectivity, routers, firewalls, and security - Installing and supporting remote access platforms such as VPN, Terminal Services - Assigning unresolved incidents to higher Tier support or Internet service providers and product vendors to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service - Keeping component NOCs and SOCs informed of their incident's status at agreed intervals and continuously update incidents as needed - Notifying Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Sev1Tech is looking for a Tier 2 Network Operations and Security Center (NOSC) Analyst to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The program will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.   To ensure the integrity, security and resiliency of critical operations, we are seeking a Tier 2 NOSC Analyst with diverse backgrounds in cyber security systems operations, analysis and incident response. A strong work ethic, diligent time and attendance, written and verbal communications skills are a must.   Responsibilities include but are not limited to: - Provide Security Monitoring and Incident Response support through 24×7×365 monitoring and analysis of potential threat activity targeting the enterprise - Conduct Event triage and security investigations for potential threat activity identified within the organization - Execute deep-dive forensic investigations (host-based and network) - Identify and implement counter-measures - Track and report on incident activity to senior management - Develop advanced analytics and countermeasures to protect critical assets from various cyber threats

Sev1Tech is looking for a Project Control Analyst (Senior) to join our team. You will participate in the planning, tracking, analysis and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide direction and oversight to mid-level and junior-level project control analysts responsible for: - Cost, schedule and funding planning, reporting, monitoring and analysis support - Developing Work Breakdown Schedules (WBS)s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Setting up projects in compliance with contractual terms, conditions and requirements - Developing and maintaining project/task order staffing plans and budgets - Monitoring staffing plans and budgets, flagging issues and risks and working with PMs, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Reviewing and assessing contract modifications, advising managers of impacts - Monitoring hours and costs on a weekly basis, ensuring they are charged to the correct job number - Preparing and reviewing cost reports and supporting documentation - Supporting security clearance requests, tracking, and reporting - Supporting Government Furnished Equipment (GFE) tracking - Supporting Internal Program Review (IPR) presentation preparation for management - Performing other duties as assigned - Provide roll-up and aggregate information at the portfolio and program levels - Respond to ad hoc tasking from Senior Program Leadership - Participate as needed in IPRs as well as reviews with customers - Keep up with Project Control Best Practices and lead their adoption on projects  

Sev1Tech is looking for a Project Control Analyst (Mid-Level) to join our team. You will participate in the planning, tracking, analysis and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support - Develop Work Breakdown Schedules (WBS)s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Set up projects in compliance with contractual terms, conditions and requirements - Develop and maintain project/task order staffing plans and budgets - Monitor staffing plans and budgets, flagging issues and risks and working with Program Managers, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Review and assess contract modifications, advising managers of impacts - Monitor hours and costs on a weekly basis, ensuring they are charged to the correct job number - Prepare and review cost reports and supporting documentation - Support security clearance requests, tracking, and reporting - Support Government Furnished Equipment (GFE) tracking - Support Internal Program Review (IPR) presentation preparation for management - Perform other duties as assigned

Sev1Tech is looking for a Project Control Analyst (Junior) to join our team. You will participate in the planning, tracking, analysis, and reporting of performance on task orders and projects of varying contract type, size, complexity and level of risk. You will be a key member of the program team, helping to define the project's or task order’s goals and objectives and recommending actions to improve progress and performance. You will interface with Program, Project, and Task Order Managers, senior technical staff, as well as other functional organizations including contracts, finance, and HR.    Responsibilities include but are not limited to: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support - Assist in development of Work Breakdown Schedules (WBS) s, Basis of Estimate (BOE)s, and time-phased budgets and schedules - Support project set up in compliance with contractual terms, conditions and requirements - Support development and maintenance of project/task order staffing plans and budgets - Monitor staffing plans and budgets, flagging issues and risks and working with PMs, Contracts, Procurement, and Finance/Accounting to avoid, mitigate, resolve them - Support the review and assessment of contract modifications, advising managers of impacts - Monitor hours and costs on a weekly basis, ensuring they are charged to the correct job number - Support preparation and review of cost reports and supporting documentation - Support security clearance requests, tracking, and reporting - Support Government Furnished Equipment (GFE) tracking - Support Internal Program Review (IPR) presentation preparation for management - Perform other duties as assigned

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Play a leading role in the stand-up and development of a NOSC PMO - Guide and lead the review of current program operations and identification of improvement opportunities - Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Guide the collection and analysis of requirements for an ITSM system to track service delivery performance - Establish a Continuous Service Improvement Program (CSIP) - Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures. - Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Lead requirements analysis and design for a comprehensive Knowledge Management repository - Lead development of Knowledge Management repository governance, usage, and maintenance - Oversee development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Play a role in the stand-up and development of a NOSC PMO - Review of current program operations and identification of improvement opportunities - Align services and processes to ITIL v4 and the NIST Cyber Security Framework - Support development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation Plan - Collect and analyze requirements for an ITSM system to track service delivery performance - Support establishment of a Continuous Service Improvement Program (CSIP) - Develop SOPs that integrate cybersecurity and network management procedures - Recommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Perform requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Develop an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is seeking an IT Service Management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)’s network and security operations. The ITSM Business Analyst will work as part of a Program Management Office (PMO) but closely collaborate with team members across the program.   Responsibilities include but are not limited to: - Support the stand-up and development of a NOSC PMO - Support the review of current program operations and identification of improvement opportunities - Support alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework - Assist in developing doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan - Assist in the collection and analysis of requirements for an ITSM system to track service delivery performance - Assist in the establishment of a Continuous Service Improvement Program (CSIP) - Support development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures - Contribute to the establishment of performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure - Support requirements analysis and design for a comprehensive Knowledge Management repository - Support development of Knowledge Management repository governance, usage, and maintenance - Support development of an SOP for responding to customer and contractor data calls - Other duties as assigned

Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.    Responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to: - Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of technicians - Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues - Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service - Measure vendor responses to Tier 2 issues against established SLAs/SOOs - Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed - Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs) - Provide guidance to staff in capturing, documenting, and taking appropriate action on each incident - Provide information and status updates to team leadership on priority incidents - Develop and maintain staff training plan - Adjust staff schedules as needed to ensure optimal coverage and minimize response time - Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team - Escalate issues that will have a negative impact to operations as needed - Maintain, continuously assess, and recommend improvements to Tier 2 SOPs - Serve as a primary interface with Component NOCs/SOCs, Service providers, and vendors

The Network Analyst will work in a Customs & Border Protection’s (CBP) Enterprise Network Architecture & Engineering support services contract (ENAESS) on client site in Springfield VA supporting the Video Teleconference (VTC) Operations and Engineering efforts.   The Network Analyst II (VTC Support) will potentially be required to travel both CONUS and OCONUS deploying to CBP Field Sites for onsite support in the event that it is necessary.   Working on a team consisting of Network Architects & Engineers supporting the CBP network, the Network Analyst II (VTC Support) must have the ability to:  - Ability to familiarize with network topology and basic data flow - Support, monitor, test and troubleshoot issues related to video conferencing endpoints and basic networking issues (Cisco, Polycom, Avaya, etc) - Provide support to end users to ensure a positive user experience - Perform basic maintenance, troubleshooting, and administrative actions for management equipment dedicated to video conferencing systems. (Cisco, Polycom, Avaya, etc) - Handle audio/video call quality issues when utilizing video teleconferencing equipment. - Implement upgrades, perform new installations, modify existing configurations to meet customer needs - Possess a working knowledge of SIP and H.323 protocols - Possess a basic understanding and familiarity with Video Teleconferencing (VTC) equipment - Inform management in a clear, concise, and timely manner of any customer or technical issues - Take initiative and maintain confidentiality - Multi-task in a fast-paced team-oriented environment

Sev1Tech is looking for a Network Operations and Security Center (NOSC) Tier 1 Specialist to play an integral role on a large enterprise IT government program providing network, cybersecurity, cloud operations, and engineering support services with a significant focus to provide IT security and public safety.    The Network Operations and Security Center (NOSC) Tier 1 Specialist will accomplish the following but are not limited to: - Monitor network, security, system, and cloud environments for events and perform triage analysis to identify or prevent incidents; perform network, security, system, and cloud incident response as needed - Respond to incidents by collecting, analyzing, preserving digital evidence, and ensure that incidents are recorded and tracked in accordance with NOSC requirements - Work closely with other teams to assess and provide recommendations for reducing operational risks. - Maintain records of monitoring and incident response activities, utilizing case management and ticketing technologies such as ServiceNow - Perform monitoring and analysis using Splunk or other analytics tools - Monitor dashboards for malicious events, phishing events, spoofing events, DDoS attacks, SQL Injection events, network connectivity events, system/device performance events, and other potentially high-risk incidents - Recognize intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information - Recommend changes to SOPs and related documentation - Generate end-of-shift reports for documentation and knowledge transfer to subsequent analysts on-duty - Log all incident details and prioritization codes - Provide "touch level" Tier 1 support, including WAN/LAN connectivity, routers, firewalls, and security - Support remote access platforms such as VPN and Terminal Services - Assign unresolved incidents to higher Tier support or internet service providers and product vendors to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service - Keep component NOCs and SOCs informed of their incident's status at agreed intervals and continuously update incidents as needed - Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Deputy Program Manager and Cybersecurity SME to help lead a Network Operations and Security Center (NOSC).  In this role, the Deputy PM will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer.  The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services. The candidate will be a key part of the program leadership team.   Responsibilities include: - Perform Deputy PM functions including guide, oversight, and reporting - Engage with senior customer leadership regarding program priorities,  technical and resource issues - Provide Cybersecurity subject matter expertise to team members and the customer - Serve as an expert if/as needed for response to cybersecurity incidents - Coordinate efforts of the SOC with other teams - Translate technical cybersecurity issues into business terms that are easily understood by customers - Conduct cybersecurity business impact assessments and recommend improvements to the customer’s cybersecurity strategies and capabilities - Support customer Zero Trust initiatives as part of strategic planning support - Perform root cause analysis on cybersecurity issues when needed - Ensure reliable and effective reporting services, including shift activity logs and After Action Reports - Support analysis related to high-visibility or high-workload investigations, and apprise customer of progress and risks - Promote industry best practices for incident response, cybersecurity analysis, case and knowledge management, and SOC operations - Provide cybersecurity support to NOSC Teams - Track emerging security practices and innovations and work with the customer to execute where appropriate - Promote and drive implementation of automation and process efficiencies - Audit event response and escalation documentation and processes - Guide and mentor peers and subordinates to provide cross training - Present cybersecurity metrics to customer leadership - Collaborate with Government Watch Officers (GWOs) to address cybersecurity challenges

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Network Operations and Security Center (NOSC) Tier 1 Technical Lead to work at the government site. Work will be executed in the National Capital Region (Washington D.C.), in Stennis, MS; Chandler, AZ; and other locations in the U.S and occasionally OCONUS   In this role, the Tier 1 Technical Team Lead will play a leading role on a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer.  The contract will encompass a wide range of tasks including but not limited to: PMO functions; Monitoring and Analysis as well as Incident Response functions that include cybersecurity; Network Infrastructure Tier 3; and Field Engineering Technical Services.    We’re looking for a Tier 1 Technical Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC).  The team will maintain constant monitoring of network, security, system, and cloud resources to detect and respond to alerts; detect outages and service degradation events; and initiate response to detected events and to reported events. Tier 1 pursues network, security, system, and cloud incident responses and closes incidents that can be resolved, escalating incidents that cannot be resolved within that time window to Tier 2.   Responsibilities include though not limited to: - Provide direction, guidance, and oversight for NOSC Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to Tier 2 staff as needed; Tracking; Reporting; and Closing service requests - Ensure first-line investigation and diagnosis of all incidents, logging all details - Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix - Assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording and tracking the outage or degradation of service - Inform customers of their incident’s status at agreed intervals and continuously update incidents as needed - Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures - Supervise all Tier I contract personnel engaged in the operation and support of users - Provide senior level technical direction and engineering knowledge for all Tier I customer support activities - Provide, maintain, and over time enhance Tier 1 processes and SOPs - Ensure timely, high-quality Tier 1 work products including but not limited to: - Retrievable Customized On-Line Reports - Incident Tracking Workflow and Reporting - Incident Investigation and Case Analysis - External Entities Points of Contact List - M&A Comprehensive Reports on Findings and Recommendations - Daily Status Reports - Post Incident Analysis Report - Security Event Notifications - NOSC SOPs - NOSC Operational Daily Status Report and Conference Call - NOSC Operational Weekly Activity Report - NOSC Operational Ad Hoc Reports - Ensure 24x7x365 staffing as well as surge needs - Mentor Tier 1 staff - Apprise senior program managers of progress and risks

Want to work for a fun, fast-paced company that wants to make a difference in this crazy world?   Sev1Tech is seeking an experienced Senior Program Manager with a strong federal IT service management (ITSM) background to assist our customer in a major contract transition and establish a Program Management Office (PMO) for Network Operations and Security Center (NOSC) support services.    In this role, the Senior Program Manager will lead a large, mission-enabling nation-wide team providing network infrastructure, platform, system, application, and cybersecurity services for a federal customer,  overseeing a program of more than 200 FTE geographically dispersed (in the National Capital Region (Washington D.C.), in Stennis, MS; Chandler, AZ; and other locations in the U.S and occasionally OCONUS); providing direction and oversight to a team of project managers and technical leads; and serving as the “go to” leader for senior customers. The candidate will have ultimate accountability for the delivery of high-quality services and products across multiple task orders/delivery orders under an IDIQ to accomplish customer objectives and achieve a high degree of customer satisfaction.   Responsibilities include: - Provide direction and oversight to teams responsible for: Monitoring and Analysis as well as Incident Response services that include cybersecurity; Network Infrastructure Tier 3 services; and Field Engineering Technical services - Promulgate and ensure consistent application of management best practices by project managers and team leads - Closely partner with senior customer leadership on strategic direction for the program - In partnership with the customer and other senior project team members, establish, report on, and periodically assess and improve the metrics to assess program performance - Provide customer with insights necessary for program improvements - Keep customer leadership apprised of program progress and risks - Ensure the program is staffed with the right resources at the right time, with adjustments as needed to meet priority customer needs or reallocate staff - Manage taskings and performance across IDIQ Task Orders. - Implement a robust cross-training program so that Tier 1 and Tier 2 staff are capable of resolving issues to the greatest extent without escalating to higher levels - Ensure high-quality and timely responses to ad hoc data calls - Maintain a flexible, responsive, and supportive work environment - Establish a framework to capture and preserve institutional knowledge both for the customer in the long-term and contractor teams in order to assess patterns, learn lessons, and improve execution - Clearly communicate program direction and updates to delivery teams - Promote a culture of cross-team collaboration and continuous improvement