Sev1Tech is looking for a Program Manager to manage a team providing enterprise IT services for a DHS customer. The project is focused on delivering O&M and some engineering services to meet IT infrastructure, operations, and cybersecurity needs of approximately 85,000 Federal employees, contractors, and support personnel at several hundred locations in the National Capital Region and facilities across the U.S.

The Program Manager is accountable for successful team resourcing, resource management, and service delivery, ensuring on-time, within budget, and high quality performance on multiple task orders that will include: Data Center Services; Email and Messaging Services; Network Services; Testing Services; Voice Services; Critical Incident Management services; Configuration, Change, and Release Management services; Disaster Recovery services; Identity Credential and Access Management (ICAM) services; Cloud Services; Incident Response and Cybersecurity services; Risk Management and Compliance services; Patch and Upgrade Management services; On-Premise Services (e.g., operational monitoring, migration, service restoration); Communications and Collaboration Services; and Security Technology Integration Program (STIP) services.

Specific job responsibilities include, but not limited to:

• Providing direction, guidance, and oversight to task order managers, project managers, and program support staff
• Managing resources across multiple TOs, including budget forecasting and staff utilization
• Ensuring a clear understanding of roles and responsibilities and that the right people are in the right roles
• Inculcating and reinforcing a culture of customer and mission focused delivery
• Aligning customer and contractor team expectations
• Creating a collaborative, responsive, and supportive team environment
• Making sure necessary processes, procedures, and tools are in place and maintained
• Responding in a timely way to meet ad hoc customer needs that arise
• Providing the customer with visibility into progress and risks
• Offering customer management strategic inputs to assist in directing the Program
• Establishing and ensuring adherence to a continuous evaluation and improvement process
• Providing open channels of communication within the team and between the team and customers
• Conducting weekly meetings with the contract leadership team and customer on status and performance 
• Submitting reports on contract performance to the customer
• Mentoring project team staff
• Leading Monthly Program Reviews with corporate leadership

• Bachelor's degree (preferably but not necessarily in Information Technology or a related discipline)
• 10+ years' experience in the federal IT contracting industry
• 5+ years' experience managing contracts that include a broad range of IT operations tasks
• Proven record providing direction, management, and oversight of technical staff and support personnel
• Experience managing teams of more than 75 full-time employees delivering IT services across multiple locations throughout the U.S.
• Strong problem-solving and analytical skills
• Proven record in managing budgets and adjusting staffing levels as needed
• Proven record in developing, maintaining, and reviewing project plans, work breakdown schedules, and schedules
• Proven record in assisting clients in meeting their mission goals and the needs of their own customers
• Excellent communication skills, including the ability to interact effectively with customers at all levels
• Strong skills presenting status and decision-support information clearly and concisely for customers
• Success managing projects/programs requiring seamless transitions from engineering to operations
• Demonstrated record maintaining visibility into and making customers aware of resource usage
• Demonstrated record making adjustments to resource usage based on customer priorities
• Experience with infrastructure operations – e.g., sys admin, patching, monitoring
• Experience with incident response
• Experience with Release, Change, and Configuration Management
• Experience with federal security requirements, standards, and solutions
• Experience with metric, SLA, and SLO development, visualizations (e.g., via Dashboards), and associated reporting

Eligibility/Clearance Requirements: Eligibility for Entry on Duty clearance/Ability to Obtain Secret Level Clearance

Certification Requirement: PMP (Project Management Professional)

• Experience managing IT contracts for DHS TSA
• Understanding of IT needs of federal and contractor staff who provide technical support at airports and airport adjacent facilities
• Cloud certifications
• Network certifications
• Security certifications
• Agile and or DevSecOps certifications

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.