IT Operations Administrator (2nd Shift)

Sev1Tech is looking for an Operations / Help Desk Administrator to provide mission critical support to the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) program based onsite in Yorktown, VA. Join our team to work as a member of the OIS Customer Support Center (CSC) that supports our nation’s warfighter 24x7, 365 days a year. Your primary duties include Operations support with secondary duties supporting the Help Desk ticketing process.

This is a 2nd shift / full time position and MUST cover afternoon/evening hours Monday-Friday.

Roles and Responsibilities:

• Support includes Environment Schedule (Production/Test/Development/Continuity of Operations Plan (COOP)), Execution Reports, execution of jobs in applicable environments, Batch Processing (daily, weekly, monthly, quarterly, yearly), and connectivity.
• Troubleshoot / Resolve issues related to Operations, as required; may need to perform minor UNIX and SQL script editing or other technical procedures with assistance of System Administrators.
• Schedule, coordinate, process and monitor computerized batch processes / data exchanges / recurring jobs for two large ammunition systems (OIS-Wholesale and OIS-Retail) on UNIX Operating System and Windows Operating System. Post generated reports on a regular basis.
• Communicate issues, when they arise, with leadership
• Prepare, operate, maintain, and monitor Oracle Enterprise Manager (OEM) processing and Automated Cross-Domain Solution (ACDS) jobs on UNIX platform.
• Perform manual data transfer between unclassified and classified networks upon approval and maintain Cross Domain logs and applicable approval documentation.
• Propose ways to innovate and automate manual tasks.
• Maintain all procedures, scripts and task sheets for all Operation changes, shift assignment, and logbooks for job runs.
• Assist customers with all Tier I helpdesk actions such as administration and functions within OIS, including application support, corrective actions, access, and procedural support.
• Ensure customer support shall be in accordance with best business practices.
• Assist all OIS Customers in gaining and maintaining their OIS access.
• Receive and respond to NESD (or future NAVSUP help desk) tickets. These tickets will be for account issues, questions, or just guidance within OIS. Work with customer until the issue has been resolved – follow up with the individual as necessary.

• Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement
• Certification Requirements: Directive 8570.1/8140 - IAT II: Security+ (or CCNA-Security, SSCP, CySA+, GICSP)
• High School Diploma with 6 years’ experience
• General experience includes information systems development and other work in the client/server field, or related fields.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• Troubleshooting -- Determining causes of operating errors and identifying solutions to fix the errors.
• Metrics creation and reporting.
• Comprehensive knowledge of PC operating systems, as well as networking and mail standards.
• Experience in help desk management in a multi-server environment.
• Excellent customer service and communication skills
• Strong analytical and creative problem-solving skills
• Must be a self-starter with the ability to work independently with minimal supervision.

• Proven track record of providing innovative solutions and implementing more efficient and/or automated processes
• Previous Navy experience

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.