Helpdesk / Desktop Support Technician

Are you a highly motivated individual with a passion for tackling challenges and thriving in dynamic enterprise operations environments? Do you take pride in delivering top-notch service to end users and have a strong commitment to customer satisfaction? If so, this role is perfect for you!

Sev1Tech is currently seeking a Helpdesk/Desktop Support Technician who holds a government-granted Top Secret security clearance with eligibility for Sensitive Compartmented Information (SCI) access and a Counterintelligence (CI) polygraph. The successful candidate should be well-versed in Microsoft Windows within an enterprise environment and will join our team in providing exceptional IT solutions, strategies, and managed services to clients in the greater Denver area. The ideal candidate is team-oriented, passionate about technology and customer service, and has a proven track record of delivering top-tier helpdesk and desktop support services.

What You'll Do:

• Answer and record all phone calls directed to the help desk; maintain documentation records to log and track problems and resolutions as appropriate
• Participate in the Help Desk call center queue and consistently meet call center metrics
• Act as a first level of IT troubleshooting, provide phone support to end user and escalate to other IT teams as needed
• Remotely troubleshoot personal computer and peripheral equipment
• Develop procedures for the efficient operation of the help desk functions and participates in process improvement activities
• Provide basic IT-related troubleshooting and end-user support
• Solve IT-related issues and execute predefined requests per established policies and procedures
• Leverage tools and processes in place to quickly and effectively resolve end-user questions or issues
• Create or update knowledge base articles to reflect current data and processes. 
  
• Respond to customer requests for assistance with computer software/hardware
• Respond to user account and password resets
• Setup of new computing devices, break fix of hardware and software, installation of software
• Perform the relocation of IT equipment and services as part of the Move/Add/Change process
• Participate in secure area reconfigurations related to IT equipment and services
• Participate in new secure area buildouts related to IT equipment and services
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, the Strategic Support Units, and the Company.  Interact appropriately with others in order to maintain a positive and productive work environment
• Perform other duties as necessary
• Work is performed onsite in an office environment 

Salary Range: 65-95k DOE

• MUST HAVE - TS/SCI W/CI Poly 
• MUST HAVE - CompTIA Security+ certification or IAT II equivalent
• 2-6 years of related job experience
• Good customer service skills
• Good communication skills
• Ability to fully image/setup new machines
• Intermediate to advanced knowledge of PC software and networking: classes and/or experience
• Knowledge of Windows 10 desktop operating system
• Ability to prioritize, organize and coordinate simultaneous tasks/projects.
• Ability to perform computer functions with little or no direct supervision.

• Microsoft Active Directory Users and Computers

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.