Field Engineer Technician - Tier 1

Sev1Tech is seeking a Tier 1 level Field Engineering Technician who will be regionally located throughout the Continental United States (CONUS) to provide IT support requiring hands-on intervention at DHS facilities and sites lacking local IT support.  

Responsibilities include but are not limited to:

• Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
• Determine the nature of a service outage at a location and initiate response activity to restore service
• Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
• Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
• Coordinate trouble-shooting with other Tier 3 engineers as needed
• Coordinate with product vendors as needed, communicating issues needing priority vendor attention and support
• Escalate issues to program leadership as needed
• In performing the above responsibilities, coordinate closely with the customer, team leads, contract managers - and vendors as necessary

• BA or BS degree, OR a High School degree AND three (3) years of experience performing IT technical support for federal customers
• Experience responding to on-call requests
• Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
• Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
• Experience documenting trouble-shooting activities and results
• A record of effective communication with customers and managers throughout the problem-solving process
• Expertise with CISCO, products
• Experience with CA products
• Experience with Palo Alto firewall products

• Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection preferred

• Secret Clearance
• DHS Experience
• Certifications: CCNP, CCIE, Palo Alto, F5

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.