NOSC Operations Manager

Sev1Tech is looking for a NOSC Operations Manager that would:

• Guide and oversee technical resources in managing the NOSC Cyber and Network operations; including Onboarding, Monitoring, Sustainment, Incident Response and Customer Service
• Play a key role in Platform management, maintenance, and optimization, with a focus on performance and service quality assessments, as well as making improvement recommendations
• Report on the operational status of the Platform to senior leadership
• Ensure Platform reliability through tasks such as patching, data backups, and disaster recovery planning
• Ensure the Platform is compliant with DHS security guidelines and respond to all vendor critical security vulnerabilities
• Develop and enforce operational processes based on industry best practices
• Identify and report anomalies and issues, escalating them to the appropriate teams as needed
• Manage multiple demands and priorities effectively while frequently interacting with customers, security operations, and other teams
• Mentor and coach cross-functional team members to enhance their skills and performance.
• Manage Service Level Agreements (SLAs) and work towards achieving them
• The position requires strong organizational skills as well as a technical background in IT operations

• Ten (10 plus) years of IT operations experience
• Five (5 plus) years of experience in managing enterprise technologies
• Five (5 plus) years managing teams
• Understanding of monitoring, logging, and cost management tools and practices
• Extensive problem-solving experience, including managing responses to service disruptions and security events
• Thorough knowledge of Cyber and Network infrastructure
• Ability to work independently and as part of a team
• Effective communication skills with team members and customers at all levels
• Ability to effectively brief senior leadership on operational issues
• Strong organizational skills, leadership skills and problem-solving skills
• Active Top Secret Security Clearance

• Possess a broad understanding of ServiceNow capabilities and features 
• Obtain and maintain a DHS CBP full field background investigation 
• ITIL
• Other vendor and IT Operations related certs 

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.