Cloud Operations Analyst

Sev1Tech is looking for a Cloud Operations Analyst to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The contract will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.

Specifically, we’re seeking a Cloud Operations Analyst to provide Cloud, Platform, and System Operations Services to the Department of Homeland Security (DHS).  

Responsibilities include but are not limited to:

• Manage, optimize, and troubleshoot issues for DHS’s cloud compute, storage, and application hosting platforms, and for all other platforms, systems, and applications that comprise the HSEN, including troubleshooting of connectivity, latency, degraded performance, or unavailability issues
• Monitor and analyze cloud computing statistics and systems using CSP statistical feeds (e.g., Amazon Web Services; Microsoft Azure) and monitoring tool alert captures (e.g., Dynatrace) to determine possible points of failure and work with both IT Operations Cloud Computing Tier 2 Team, OCIO Solution Development Directorate (SDD) Cloud Tier 3 Teams, and other stakeholders, and recommend modifications to cloud-based environments and configurations to avoid or re-mediate unscheduled outages
• Conduct real-time (when possible, based on tools) monitoring and triaging of security alerts from SIEM, System, Network Appliance (Firewalls, IDS, etc.), Cloud Service (AWS, Azure, IBM, etc.), email (Microsoft Office 365,), and Endpoint (including Endpoint Detection and Response Solutions (EDR)) systems
• Monitor voice (phone) and electronic (email) and other sources designated by the Government for notification of network and cloud incidents, outages, and service degradations involving network services, CSP environments, Mission Essential Systems (MES) hosted in data centers and cloud environments, or DHS Component entities

• BA or BS degree, or at least 4 years IT work experience in federal government contracting
• Four (4) or more years of experience as a Cloud Analyst
• Experience monitoring networks, applications, and platforms in the cloud and on-prem including data centers
• Cloud operations experience with systems and data hosted in Microsoft and AWS environments
• Experience analyzing alerts and data from cloud native and other infrastructure and application monitoring tools
• Strong quantitative and qualitative data analysis skills
• Strong problem-solving and troubleshooting capabilities, with the ability to pinpoint root causes
• Track record of recommending alternative solutions to avoid unplanned outages and re-mediate them with a sense of urgency
• Ability to triage and efficiently escalate network and security issues, events, and problems
• Effective communication and collaboration skills, working with Tier 3 personnel, other contractor teams, IT customers, and vendors
• Ability to provide proof of U.S. Citizenship in DHS Public Trust

• CSP Certification
  
• DHS experience

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.