Field Engineer Technician - Tier 2

Sev1Tech is seeking a Tier 2 level Field Engineering Technician who will be regionally located throughout the Continental United States (CONUS) to provide IT support requiring hands-on intervention at DHS facilities and sites lacking local IT support. 

Responsibilities include but are not limited to:

• Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
• Determine the nature of a service outage at a location and initiate response activity to restore service
• Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
• Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
• Escalate issues requiring addition, higher-level field engineering support (Tier 3)
• In performing the above responsibilities, coordinate closely with the customer, team leads, contract managers - and vendors as necessary
• Collaborate with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved
• Effectively manage time to respond to service calls in a timely fashion
• Complete intermediate installations and perform system test procedures
• Troubleshoot and resolve issues that cannot be solved remotely
• Perform smaller scale moves, adds, or changes of clients' equipment as needed
• Prepare for on-site installations by reviewing site requirements
• Obtain software and review relevant documentation prior to visiting customer sites
• Stage the installation and upgrades in a lab environment prior to the site visit when necessary
• Perform implementation of software and hardware solutions; integrating with the customer's network and equipment
• Troubleshoot and resolve technical issues as they occur
• Provide basic system administration training to technical users

• BA or BS degree, OR a High School degree AND four (4 plus) years of experience performing IT technical support for federal customers
• Experience responding to on-call requests
• Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
• Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
• Experience documenting trouble-shooting activities and results
• A record of effective communication with customers and managers throughout the problem-solving process
• Expertise with CISCO products
• Experience with CA products
• Experience with Palo Alto firewall products

• Ability to provide proof of U.S. Citizenship in order to obtain a Dept of Homeland (DHS) Public Trust clearance

• Previous DHS or DoD experience
• The following certifications is highly desired:
  • Microsoft Windows
  • COMPTIA A+, or Network+, or Security+
  • Cisco
  • ITIL Foundation

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.