ITSM Business Analyst - Mid

Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.

Responsibilities include but are not limited to:

• Play a role in the stand-up and development of a NOSC PMO
• Review of current program operations and identification of improvement opportunities
• Align services and processes to ITIL v4 and the NIST Cyber Security Framework
• Support development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation Plan
• Collect and analyze requirements for an ITSM system to track service delivery performance
• Support establishment of a Continuous Service Improvement Program (CSIP)
• Develop SOPs that integrate cybersecurity and network management procedures
• Recommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure
• Perform requirements analysis and design for a comprehensive Knowledge Management repository
• Support development of Knowledge Management repository governance, usage, and maintenance
• Develop an SOP for responding to customer and contractor data calls
• Other duties as assigned

• Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional two (2) years of professional IT experience can we considered in lieu of a degree

• Four (4 plus) years in the federal IT services contracting industry
• Experience on an IT infrastructure operations and engineering contract
• Experience assessing business and technical operations processes and procedures
• Experience identifying areas for improvements and supporting their implementation
• Knowledge of ITSM and ITIL 
• Experience with an ITSM tool – e.g., ServiceNow
• Ability to work effectively with customers as well as contractor operations and engineering staff
• Experience performing requirements analysis
• Experience creating, revising, updating, and maintaining documentation such as SOPs
• High level understanding of networking and cyber security
• Proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
• Ability to communicate clearly and effectively with customers

• Able to obtain a Public Trust clearance

This position will typically be located in either Colorado Springs, CO, Stennis, MS, Chandler, AZ, National Capitol Region (NCR) or Remote where applicable. Candidates who meet the minimum qualifications, appropriate clearance level, and are geographically aligned (or the ability to relocate) will be considered first.

• Previous DHS experience
• PMO experience
• ITIL V4 certification
• ServiceNow Certification
• Previous Network Operations Center (NOC) or IT Operations experience
• Secret or Top Secret Security Clearance

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.