Field Engineer Technician - Tier 3

Sev1Tech is seeking a Tier 3 level Field Engineering Technician who will be regionally located throughout the Continental United States (CONUS) to provide IT support requiring hands-on intervention at DHS facilities and sites lacking local IT support.  

Responsibilities include but are not limited to:

• Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
• Determine the nature of a service outage at a location and initiate response activity to restore service
• Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
• Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
• Coordinate trouble-shooting with other Tier 3 engineers as needed
• Coordinate with product vendors as needed, communicating issues needing priority vendor attention and support
• Escalate issues to program leadership as needed
• In performing the above responsibilities, coordinate closely with the customer, team leads, contract managers - and vendors as necessary

• BA or BS degree, OR a High School degree AND eight (8) years of experience performing IT technical support for federal customers
• Experience responding to on-call requests
• Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
• Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
• Experience documenting trouble-shooting activities and results
• A record of effective communication with customers and managers throughout the problem-solving process
• Expertise with CISCO, products
• Experience with CA products
• Experience with Palo Alto firewall products

• Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection preferred

• Secret Clearance
• DHS Experience
• Certifications: CCNP, CCIE, Palo Alto, F5

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.