Tier 2 NOSC Engineer

Sev1Tech is looking for the right candidate to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety.  The contract will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.

Specifically, we're seeing a Tier 2 NOSC Engineer to perform the following responsibilities:

• Leverage industry experience to provide operational support to maintain overall health and performance of enterprise network components, to include LAN, WAN, firewalls, VPNs, and other network platforms
• Monitoring of network performance dashboards to pro-actively detect potential network degradation events and outages
• Investigate and diagnose incidents to restore network services as quickly as possible, ensuring all incident details and restoration steps are thoroughly documented in the ServiceNow ticketing platform
• Lead root cause analysis efforts and draft After Action Reports as requested
• Implementation of approved network enhancements, firewall and white-listing requests, and other network updates in accordance with the Change Management process
• Routinely collaborate with Government Leads, Watch Officers, and other Operational Teams in the communication and investigation of high priority troubleshooting efforts using the appropriate escalation procedures
• Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
• Work with vendor engineering teams in the investigation of complex hardware and software issues and initiate RMAs for failed hardware components as necessary
• Provide guidance and assist in the development of junior NOC engineers with over-the-shoulder training and the creation of knowledge articles
• Perform all tasks in accordance with established team Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs)

• Bachelor’s degree in Information Technology, Computer Science, or related degree
• Eight (8) years of professional IT experience
• Relevant network/NOC work experience
• In-depth understanding of network infrastructure topologies, security policies, firewalls, and L2/L3 switch and routing infrastructure.
• Experience with network security, including firewalls, IDS/IPS, and vulnerability assessment & remediation.
• Experience using network management and analysis tools such as SNMP probes, network taps, and packet analyzers.
• Working knowledge of following the network tools/platforms: Broadcom Spectrum and CA PAM platforms, ServiceNow, SolarWinds, Splunk, NetScout, Grafana, HP Network Automation (HPNA) or similar tools/platforms
• Experience with the configuration and support of Palo Alto firewalls
• Experience with the configuration of BlueCoat proxies
• Experience using ServiceNow or similar ticketing systems
• Ability to work independently as well as part of a team
• Certification Requirement: CCNA certification
• Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred

• Previous experience supporting Zscaler (configuring, troubleshooting, etc.)
• Previous experience with SDWAN
• Previous experience with Site-to-Site VPNs
• Certs: CCNP, ITIL 4 Foundations, Security +

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.