NOC Technician II

Sev1Tech is seeking an experienced individual to fill the position of Network Operations Center Technician II. This is an operational shift position dedicated to the support of the Network Operations Center for the administration, and management of the United States Space Force (USSF) meshONE-T network. 

Reporting to the Network Operations Manager, the NOC Technician II will accomplish the following:

• Ensures all NOC objectives are delivered by the team with maintained confidentiality to the highest standard via protocol, self-initiative, and proper management and guidance of two NOC I technicians
• Perform continuous monitoring of systems via various tools, responding with appropriate actions to system alarm signals
• Monitors for breaches of Service Level Agreements (SLAs)
• Pursues first call resolution and reviews Service Center tickets for approval
• Resolves problems between various functional areas to increase network availability to the Mission Partners
• Reviews tickets and performs follow ups with internal functional areas and/or Mission Partners on the resolution of network incidents
• Responsible for the creation of reports for measuring network utilization while performing traffic analysis, monitoring response times, and performing capacity and trend analysis
• Confidently multi-tasks in a fast-paced, team-oriented environment
• Communicates at a high level in both verbal and written form
• Performs other duties as required.
• Salary: 85k to 100k

 Position Details:

• Position is a rotational shift work position dedicated to supporting 24x7 NOC operations
• Position is currently located at the Colorado Springs, CO Sev1Tech office, with an anticipated transition to Schriever SFB, CO
• Some travel throughout the Colorado Front Range Area (Colorado Springs to Boulder) is expected
• Less than 10% travel out of State
• Clearance: Must be eligible for US TS/SCI clearance