IT Operations Center/Tier 1 Systems Administrator

The Tier 1 Systems Administrator will provide technical support and assistance to end-users in a fast-paced, IT Operations Center. The candidate will be responsible for escalating and resolving IT issues related to network, cloud, mobility, and application support. The position requires a good understanding of IT systems and monitoring tools in a 24/7 operational environment, as well as a working knowledge of incident management processes. The ideal candidate will be a self-motivated, quick learner, able to work independently and with the team, and have a passion for technology and customer service.

Responsibilities

• Respond to support calls, trouble tickets, and provide support to remote users in a timely manner through email, phone, and chat.
• Diagnose, troubleshoot, and provide solutions to technical problems.
• Document IT incidents and requests within ServiceNow, monitor the ServiceNow queue and escalate to Tier 2 or Tier 3 support teams when necessary.
• Monitor the performance and availability of network, cloud, and application systems to ensure maximum uptime.
• Deploy and manage endpoint devices across the organization, including mobile devices.
• Maintain the knowledge base of the IT environment by creating and updating instructional materials, including documentation and standard operating procedures.
• Maintain inventories, including software and hardware components for the supported infrastructure.
• Provide training to customers and limit escalations of user-related IT issues.
• Take part in projects related to IT Operations.
• Support metric updating and reporting.

This is a full-time position, and the Tier 1 Systems Administrator will be working in the IT Operations Center. The role includes rotating shifts and requires the ability to work weekends and holidays as needed.

• HS Diploma
• 1+ years of experience working within a service desk in an IT environment.
• Experience providing network and information systems support and an understanding of technical concepts and practices.
• Excellent verbal, written and communication skills, problem-solving, and organizational skills.
• Ability to work independently and as part of a team.
• Must be clearable for a US Government Clearance

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies.  Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.  Please apply directly through the website at: https://careers-sev1tech.icims.com/    #joinSev1tech

For any additional questions or to submit any referrals, please contact: recruiting@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.