Service Desk Manager

As the Service Desk Manager, candidate with Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests. The Service Desk Manger will perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.

• Must have a TS/SCI Clearance
• Must have an ITSM focused certification (ie. ITIL)
• Experience managing people, budgets and project schedules
• Abilty to lead/brief technical discussions to Senior Leaders and Executives

• Posses a BA degree in IT related field or 4 years managing a service desk

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies.  Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.  Please apply directly through the website at: https://careers-sev1tech.icims.com/    #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.